Turnaround Coordinator

Responsibilities

• Provide support for coordination of flight turnarounds
• Ensure all measures are taken to secure a safe, on time operations of all aircraft handling services in accordance with Menzies Aviation and Airline requirements
• Attend flight briefings and debriefings
• Report irregularities, incidents, discrepancies and potential complaints to Management
• Aircraft Dispatch is a process involving the planning, coordination and post departure reconciliation of a flight
• The TRC role is to organize and plan the aircraft turn around and effectively and proactively ensure that the various activities are performed in a safe and timely manner
• The TRC has to ensure that information regarding the status of the flight or that would otherwise affect the actions of the departments, is given in a timely and pro-active manner
• Ensure the correct completion of all documents related to the Flight File and is responsible for the accuracy and reality of records stated on the documents
• Ensure that the documents received or issued are kept securely and in accordance with MA and Airline procedures
• Ensure that the airlines SLA’s are respected and maintained and any irregularities are reported immediately to Management
• Collaborates with the Ramp and Passenger Service departments in order to perform a safe, secure and on time departure
• Carry out internal audit inspections via the SMART application
• Report any incident, accidents and near misses as per MA and customer procedures
• Operate equipment such as Passenger Boarding Bridges, Company vehicles, radio’s, telephones, computer equipment, and a safe and efficient manner and only once trained to do so
• Always wear PPE on the Ramp
• Knowledgeable of Emergency Response rescue procedures
• Ability to communicate information via ground to air radio with pilots
• Use radio contacts to maintain operational ramp control of all flights
• Monitor and communication aircraft arrivals/departures and gate changes that would affect daily operations
• Monitor flight delays and coordinate information with airline operations
• Document daily log of aircraft contacts
• When requested, provide flight crew unload/offload ramp instructions
• Follow pushbacks, departures, and flight arrival phase procedures
• Daily report preparation to ensure accuracy of information during assigned shift
• Portray and communicate Company Mission, Vision and Values to Ramp employees
• Monitor the compliance of all Menzies ramp personnel with the safety and security policies and procedures

Qualifications and Experience

• Computer proficient
• Excellent communication/interpersonal skills
• Ability to communicate with pilots, airline operations, manager and Air Traffic Controller as required
• Ramp operation knowledge
• Ability to work with minimal supervision
• Ability to work flexible shift assignments
• Airline and/or GHA Weight & Balance Licenses will be advantageous
• Must be a minimum of 18 years of age and legally able to work in the United States
• Computer literate, solid knowledge of MS Office as well as other related programs
• Previous airline/aviation operational knowledge is required
• Must be able to obtain and hold all required security clearances
• Possess a valid Driver’s License
• Familiar with GOMs, Airline procedures, Airport procedures, Airport legislation
• KPI/SLA driven to meet customer expectations by delivering excellence
• Must be able to pass all MA and customer training on initial and recurrent basis