Trust & Safety Associate

About the role

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

Responsibilities

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Requirements

• This is an onsite position in San Antonio, TX.
• Must be flexible to work any schedule.

Qualifications

• Minimum 2 years’ experience in customer service

Skills

• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and English skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills

Benefits

• Active participation in Accenture’s well-being support program

Pay

The pay range for this role is set accordingly.

Schedule

Operations run 7 days per week between 8:00 am – 5:00 pm CT; you will work 5 days on and have 2 consecutive days off.