Trust & Safety Specialist

What You’ll Do

• Identify, thoroughly investigate, and resolve risk-related issues on the Roadie platform
• Leverage data to identify patterns and trends in escalated incidents
• Identify procedural gaps to develop efficiency and effectiveness within the team
• Manage critical and high-risk situations appropriately and with a sense of urgency
• Adjudicate user background screenings while adhering to geographic compliance & regulations
• Adhere to legal and risk-related policies and procedures
• Partner with law enforcement as needed when managing ongoing investigations
• Investigate, audit, and decision on sender Gig related claims
• Research industry standards and best practices to improve internal processes
• Reduce company losses by assessing internal and external liabilities
• Partner with the Legal team to conduct investigative research and support external user communications

What You Bring

• At least 2+ years of experience in a trust & safety or risk related role
• Exceptional verbal and written communication skills, with an ability to empathize and establish trust
• Knack for problem solving using investigative and analytical skills
• Proficiency in Salesforce or other CRM systems
• Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements
• Thrive in a fast-paced and agile environment, and navigate ambiguity with ease

Pay

Competitive compensation packages

Schedule

Flexible work schedule with unlimited PTO