Trust & Safety Specialist
About the role
At Neighbor, we're building the largest hyperlocal marketplace, bringing communities together to solve big challenges. We've raised over $75 million from top-tier investors and are expanding across all 50 states.
Primary Responsibilities
- Resolve inbound customer care issues via online chat, email, and phone
- Manage customer incidents through to resolution, including payment issues, advanced customer situations, eviction, disputes, protection plan claims, and other situations requiring mediation
- Research and develop applicable processes for handling issues related to the storage marketplace
- Potential process development includes trust & security, return policy, eviction timeline, claims, reporting channels, and accountability metrics
- Improve existing self-help resources by writing online support articles and creating new customer success materials
Qualifications
- 1 year of direct customer service or customer resolution experience
- Ability to work without significant oversight in a fast-changing environment
- Self-starter, detail-oriented, and analytical
- Personable, professional, and able to talk to customers in a concise, Neighborly manner
- Extremely proficient in English writing
- Experience in peer-to-peer marketplace is a plus
About Neighbor
Neighbor is a marketplace where people with extra space in /around their home connect with people in need of storage. At 50% the cost of traditional self-storage, Neighbor provides affordable storage to renters and the ability for hosts to monetize unused space. Join us to disrupt the $40 Billion Dollar self-storage industry!
We are an equal opportunity employer and committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with us via email at hr@neighbor.com.