Trust & Safety Specialist

About the role

Affectionately known as the Safeguards Enforcement Operations Specialist, you'll be part of the Strategic Response and Escalations team. Your primary responsibility is to review user interactions for policy violations, handle escalations to law enforcement and NCMEC, and develop expertise in related policy areas.

Responsibilities

• Review violent exchanges and other user content to assess the credibility, imminence, and specificity of harm.
• Handle escalations to law enforcement and NCMEC based on established referral criteria.
• Build subject matter expertise in violence-related policy areas, including threats to life.
• Review customer signals and user exchanges to identify potential policy violations.
• Apply established workflows and referral thresholds with precision, escalating ambiguous cases.
• Maintain rigorous case records and chains of reasoning for potential external review.
• Collaborate with internal teams to identify emerging harm trends and potential policy gaps.
• Handle customer communications and appeals related to policy enforcement.
• Contribute to post-incident reviews and process improvements.

Requirements

• Ability to exercise sound, defensible judgment on high-stakes decisions.
• Capacity to work steadily and carefully with disturbing material.
• A quick learner with the ability to adapt to changing environments.
• Proactivity and strong independent work capabilities.
• Ability to consistently meet deadlines and deliver high-quality work under pressure.
• Exceptional verbal and written communication skills.
• A keen eye for detail and a systematic approach to complex tasks.
• Genuine interest in AI safety and ethical technology development.

Preferred Qualifications

• Direct experience with law enforcement referrals, NCMEC CyberTipline reporting, or comparable mandatory-reporting workflows.
• Experience reviewing violent content, credible threats, or violent extremist material in a Trust & Safety, content moderation, or investigative context.
• Background in threat assessment, crisis response, intelligence analysis, or a related field.
• Familiarity with policy enforcement in digital platforms and the legal frameworks governing escalations.
• Understanding of AI ethics and responsible technology deployment.
• Background in analyzing user behavior and identifying potential risks.

Benefits

Everforth Apex offers a comprehensive benefits package including medical, dental, vision, life, disability, and other insurance plans. We also provide an ESPP (employee stock purchase program), a 401K program, and a Health Savings Account (HSA) on the HDHP plan. Additionally, we offer a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. Professional development includes an on-demand training program, access to certification prep, and a library of technical and leadership courses/books/seminars. We also have a dedicated customer service team for our Consultants and a certified Career Coach to assist with benefits and other resources. Everforth Apex is an equal opportunity employer and considers qualified applicants with criminal histories in a manner consistent with applicable law.