Safety and Security Associate

Essential Functions of the Job

• Be assigned to a regular or special post; assignments may change daily and without notice.
• Maintain high visibility while on assignment.
• Maintain a positive, empathetic, and professional attitude towards guests.
• Patrol assigned areas on foot and conduct security tours assisted by electronic devices as assigned to ensure personnel, visitors, building, and exhibitions security.
• Greet visitors, and provide information, directions, and other assistance to ensure a positive visitor experience.
• Aid visitors and staff in the safe evacuation from the building. May respond to incidents and emergency calls according to Academy Museum policy.
• Enforce Academy Museum security policies and procedures using good judgment and excellent public relations skills. Refer unresolved concerns or issues to the shift supervisor.
• Ensure all scheduled business appointments are verified and properly directed to staff or museum department upon arrival.
• Monitor activity and immediately report any discrepancies observed (e.g., suspicious activity, security breaches, facility and safety hazards, and emergencies).
• Contact emergency responders, such as police, fire, and/or ambulance personnel, as required.
• Prepare routine, standardized reports and notifications for security management.
• Participate in daily calls and training.

Required Competencies

• A high school diploma or equivalent certificate of completion.
• 1+ years of experience in a safety & security or customer service position within a museum, public performance venue, or similar institution.
• Must possess a valid California BSIS guard card OR be able to obtain one prior to your first day of employment.
• Demonstrated experience interacting with the public in a professional manner- courtesy, positive demeanor, and good judgment.
• Experience working in a business or employee entrance lobby.
• Experience issuing staff or visitor ID badges and maintaining a daily accountability log.
• Good communication skills, both verbal and written.
• Strong attention to detail and awareness of surroundings.
• A commitment to diversity, equity, accessibility, and inclusion.
• Ability to work a set schedule to include weekends and holidays. The scheduled hours may change weekly due to museum events.

Preferred Qualifications

• Experience in a control room-related field is a plus but not required.
• Experience in building evacuations and emergency response preferred but not required.

Physical Demands

• Ability to perform the essential functions of the position, which include moving and remaining in a stationary position for long periods (up to 7 hours per shift).

Benefits

• Comprehensive medical, dental, and vision coverage.
• 15 days of PTO, plus company-paid holidays.
• Additional time off including summer hours, winter hours, and a cultural floating holiday.
• Paid sick leave.
• Paid parental leave.
• 401k retirement plan with a company match
• Clean Air Commuter Program
• Employee Assistance Program through CompPsych Guidance Resources.
• Wellness benefits through Cigna Healthcare.
• Free access to 16,000+ online courses through LinkedIn Learning
• Free Academy membership screenings
• Free tickets and screenings at the Academy Museum
• Employee discounts through LifeMart and Working Advantage