Triage Assistant AHN

Major Responsibilities

• Demonstrates competency in the assessment of patients and family: Recognize all age specific medical emergencies and critically ill patients prior to triage.
• Responds in emergency situations to patients at outside entrance of Emergency Center.
• Recognizes and prioritizes the critically ill patient and initiates appropriate interventions prior to triage.
• Recognize patients not needing immediate emergency treatment for triage based on presenting symptoms and complaints.
• Identifies patient/family language, learning and disability needs.
• Performs ongoing assessments of patients in the triage waiting area and keeps the triage nurse informed of changes in patient status.
• Actively involves other health care team members in the evaluation process.
• Documents patient rechecks accurately.
• Utilizes effective interpersonal and communication skills: Cheerfully greets all patients and families at front of Emergency Center within a reasonable time frame.
• No justified customer complaints.
• Responds politely and warmly to inquiries, providing information to families and visitors on patient's location.
• Utilizes effective communication skills to include active listening, assertiveness, tact and diplomacy.
• Reports pertinent patient information to the appropriate person(s) in a clear, concise, accurate and timely manner.
• Engages in problem solving to resolve patient, staff or unit needs.
• Documents legibly using concise terms, correct terminology and approved abbreviations.
• Exhibits a professional, nonjudgmental demeanor.
• Maintains composure in confrontational situations.
• Works with people with varying personalities and in different emotional conditions and from a variety of socio-economic backgrounds.
• Recognizes peer accomplishments, accepts and gives constructive criticism and shares clinical knowledge.
• Establishes therapeutic relationships with patients, families and members of the health care team through effective use of verbal and non-verbal communication skills.
• Utilizes appropriate lines of authority.
• Maintains confidentiality in accordance with hospital policy.
• Demonstrates competence in the following organizational skills: Time management, Problem solving, Prioritization, Organization of work and environment, Timely response to patient/RN needs and requests.
• Demonstrates self-growth/accountability: Participates in unit quality assurance activities.
• Participates in at least 50% of unit meetings and reads and initials minutes on meetings not attended.
• Maintains awareness of hospital/division/unit procedure/policy changes which affect the delivery of patient care and unit activities.
• Verbalizes how his/her job supports AH values, mission and vision.
• Maintains awareness of current professional trends.
• Demonstrates competency in the implementation of care: Recognizes and responds appropriately to emergency situations.
• Safely administers patient care within the guidelines of licensure.
• Ability to perform CPR.
• Demonstrates and maintains fine motor skills to manipulate medical supplies and equipment.
• Maintains licensure and annual competencies.
• Performs an EKG on patients presenting with chest pain or symptoms of Acute Coronary Syndrome within 10 minutes and meets this 10 minute goal 75% of the time.
• Participates in maintaining supplies, equipment and unit cleanliness: Maintains a neat and orderly appearance of patient areas.
• Reports broken, malfunctioning or missing equipment to the appropriate person.
• Properly handles and stores equipment.
• Demonstrates safe transport of patients and assists with flow of the patients through triage: Transports patients to the Chest Pain Center after obtaining EKG.
• Transports patients to OB assessment after a brief interview by the triage nurse.
• Transports critical patients directly to an EC bed upon patient arrival.

Minimum Job Requirements