RN Clinical Triage, Transfer and Throughput Coordinator- AHN

About the role

Registered Nurses (RNs) in this role work in a high-volume call center environment, serving as the primary point of contact for physicians and referring healthcare providers seeking assistance with patient transfers within the Allegheny Health Network (AHN).

Responsibilities

• Coordinate all aspects of patient care for adult and pediatric transfers, working collaboratively with the interdisciplinary Transfer Center team; facilitate timely transitions, ensure high-quality care, optimize patient experience, and gather comprehensive clinical data (obtain verbal reports from referring providers, access and review EHR, review relevant clinical laboratory and diagnostic results).
• Facilitate patient throughput within and into the AHN network by coordinating communication between referring facility providers and accepting AHN providers and clinical management team; identify the most appropriate AHN facility destination meeting the patient’s clinical needs and assure beds are promptly assigned based on patient clinical condition and hospital/departmental protocols. (25%)
• Identify and prioritize the needs of incoming callers to provide patient‑centered support, guiding them through the transfer process with education, screening, referrals, care coordination, and any additional assistance required. (10%)
• Simultaneously utilize several software platforms and a multi‑channel phone system to maintain accurate patient records, coordinate timely access to care, and manage seamless communication between various clinical departments and external facilities. (15%)
• Clinically prioritize and coordinate patient placement within the AHN network, ensuring optimal allocation of resources based on patient acuity, bed capacity, and staff availability. (10%)
• Provide clinical direction and support to non‑clinical staff to enhance hospital efficiency, including prioritizing inbound patients, coordinating bed allocation, and facilitating timely patient placement. (10%)
• Monitor department patient boards, prioritizing bed placement for critical or high‑priority transfer patients; receive and document updates on patients' clinical conditions within the EHR, maintaining continuous monitoring until the transfer request is finalized. (10%)

Requirements

• Associate’s degree or diploma in Nursing, or relevant experience and/or education as determined by the company in lieu of a bachelor’s degree.
• 5 years of experience in clinical nursing.
• 3 years of experience in step‑down/critical care/emergency room.
• Current State of PA RN licensure OR current multi‑state licensure through the enhanced Nurse Licensure Compact (eNLC).

Qualifications

• Bachelor’s degree in Nursing (strongly preferred).

Skills

• Computer literacy – ability to simultaneously work within several software packages, multiple screens, and a multi‑channel phone system.
• Communication/Collaboration – maintain focus in a fast‑paced environment and support collaboration between providers, clinical staff, facility leaders, and non‑clinical transfer center team members.
• Decision‑making – demonstrated critical clinical decision‑making and leadership skills needed in a high‑pressure healthcare environment.
• Composure – demonstrated ability to juggle multiple priorities in a fast‑paced environment.

Benefits

• Sign‑on bonus offered.