Triage Nurse

Position Summary

The Triage Registered Nurse (RN) plays a critical role in delivering safe, timely, and patient centered care within a team-based community health setting. This role manages telephone and in person triage, assesses patient needs, provides evidence-based nursing guidance, coordinates follow-up care, and supports providers to ensure continuity and quality of care. The RN must effectively multitask, exercise strong clinical judgment, and document all interactions accurately in the electronic health record.

Key Responsibilities

• Perform telephone, walk-in, and face to face patient triage and assessments
• Provide nursing advice, determine urgency of care, and refer patients to appropriate services, including Emergency Department when needed
• Coordinate hospital discharge follows ups and overnight triage follow ups
• Process medication refills and prior authorizations
• Administer medications, injections, IV therapy, treatments, and perform nursing procedures
• Respond to codes and provide clinical coverage as needed
• Support providers during exams and procedures
• Participate in Patient Centered Medical Home (PCMH) activities, daily huddles, and care coordination
• Accurately document all care and communications in the EHR
• May serve as Charge Nurse in the absence of the designated Charge Nurse

Qualifications

• Graduate of an accredited school of nursing
• Current Registered Nurse (RN) licensure in the Commonwealth of Massachusetts
• Current CPR certification
• Ability to maintain all required licensure and certifications
• Bilingual skills preferred

Required Knowledge & Skills

• Strong knowledge of nursing principles, disease processes, and clinical assessments
• Knowledge of the Nurse Practice Act and Code of Ethics
• Understanding of the nursing process, managed care, and emergency procedures
• Familiarity with OSHA and infection control guidelines
• Moderate computer skills, including electronic documentation

Reporting Relationship

Reports to the Charge Nurse, Clinical Supervisor, and Director of Nursing.

Work Environment & Physical Requirements

• Busy community health center in a downtown setting
• Long hours may occasionally be required
• Prolonged standing and walking required
• Ability to lift up to 40 pounds
• Visual and hearing acuity sufficient for patient care and communication