Triage Team Assistant

POSITION SUMMARY

Provide administrative support to the Triage department.

ESSENTIAL FUNCTIONS

• Supports the role of the Triage RN by attending to non-medical phone calls consisting of DME needs, staff ETAs, and scheduling.
• Collaborates with the RN triage and call teams to assist with scheduling visits to field staff.
• Responds to DME needs by scheduling deliveries and pickups for all patients.
• Attends to inquiries received via fax, email, and phone.
• Communicate directly with individuals and families to provide information about eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
• Provide effective communication to patients, staff members, other health care professionals, and referral sources.
• Perform miscellaneous job-related duties as assigned.

POSITION QUALIFICATIONS

• High School diploma required (Some college preferred)
• 1+ year of experience in a clerical setting
• Experience in a healthcare setting
• Typing and PC skills required

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.