Treasury Mgmt. Specialist - Support

Position Overview

Reliability and accuracy are critical to the Treasury Management Support & Solutions Specialist Role. Excellent communication skills are also required, as customer interaction is a large component of the position.

What You’ll Do

• Provide initial onboarding and ongoing support of new and existing clients.
• Service internal and external Treasury Management customers via telephone and workflow system.
• Process various maintenance requests.
• Resolve product issues.
• Prepare product documentation and implement additional accounts and services for customers.
• Provide exceptional customer service while handling a large number of calls and requests.

Qualifications

• Excellent communication skills (verbal and written).
• Ability to handle difficult customer calls.
• Ability to organize and multi-task in a fast-paced environment, using multiple applications/systems.
• Focus on customer service for both internal and external clients.
• Knowledge of Treasury Management products and the banking industry is a plus.
• Ability to multi-task and handle multiple requests at one time.
• Phone etiquette skills.
• Teamwork and willingness to help others.
• Able to retain and easily recall new information.
• Change flexibility.
• Microsoft Office competency.

Benefits

• Medical Insurance
• Dental
• Vision
• Life insurance
• Accidental death and dismemberment
• Short-term and long-term Disability Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and Commuting Benefits
• Banking Benefits
• Pet Insurance

Compensation

The estimated hourly rate for this role is $20.20 - $28.85, along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate’s qualifications, skills, and experience.