Treasury Management Support Specialist

Primary Office Location

626 Washington Place
Pittsburgh, Pennsylvania
15219

Position Overview

This position is primarily responsible for supporting implementation and on-going servicing of all Treasury Management products used by clients. The incumbent completes required Treasury Management setup forms and works with appropriate operating areas to ensure accurate and timely service setup. The incumbent responds to client inquiries on Treasury Management services and deposit products, maintains client files and submits new pricing and changes for Treasury Management services and deposit products.

Primary Responsibilities

• Responds to service inquiries and customer service issues from Treasury Management clients.
• Handles new client setups, existing clients adding new products and service inquiries and research.
• Handles new Treasury Management services and new deposit accounts.
• Resolves inquiries promptly and follows up with the client to ensure quality resolution.
• Unlocks USERS and follows caller authentication process for client and company protection.
• Escalates ongoing issues to Level 2 Support.
• Uses tracking system for all inquiries and monitors queues in order to meet Service Level Agreements.
• Handles maintenance requests for Treasury Management services and deposit products.
• Maintains Treasury Management client files.
• Performs other related duties and projects as assigned.

Skills Required

• Detail-oriented
• Excellent communication skills, both written and verbal
• Excellent customer service skills
• Ability to use general office equipment
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Associates preferred
• Experience in general banking with at least one year in treasury management
• Knowledge of commercial and retail banking products

Physical Requirements Or Work Conditions Beyond Traditional Office Work

N/A

Equal Employment Opportunity (EEO)

F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace. FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.