Treasury Management Support Team Lead

As a family-owned bank, MidFirst has established many client relationships that have spanned decades and generations. We are committed to continuously providing an exceptional culture, creating an energizing and supportive employee experience while delivering extraordinary client service.

About the role

A Treasury Management Support Team Lead will oversee the daily workflow of the team, provide direction and coaching to ensure quality and efficiency with documents and setups, and assist in training opportunities. The Team Lead will be knowledgeable of all Bank services and products, including but not limited to:

• Commercial Online Banking
• Online Banking Wires
• ACH Origination
• Remote Deposit Capture
• Positive Pay
• Account Reconciliation
• Lockbox
• 3rd Party Depository Services
• Sweep accounts
• ZBA
• Other products currently in place or added in the future

Responsibilities

• Lead training efforts for the department to ensure procedures are followed and correct processes are in place.
• Provide guidance and become a trusted resource for junior team members.
• Monitor quality control processes within the Treasury Management Support department.
• Schedule, plan, and assign daily departmental workflow to ensure tasks are completed accurately and timely, including managing the TM Support inbox and responding to requests/inquiries per SLAs.
• Conduct periodic quality control reviews of work performed.
• Maintain the bank’s account analysis platform.
• Set up, maintain, and troubleshoot the bank’s Consumer Online Banking Platform.
• Manage multiple transaction queues for held, over-limit, and suspected fraudulent transactions, facilitating necessary approvals for release.
• Assist customers with Treasury Management and Electronic Banking inquiries or refer them to the appropriate party, following up until resolution.
• Resolve problems within given authority.
• Handle implementation and callback procedures for Treasury Management products, including Consumer Online Banking, ACH, Wires, Positive Pay, and Remote Deposit Capture.
• Coordinate and support audits and examinations.
• Prioritize time-sensitive and high-profile requests within a general work queue.
• Keep Treasury Management Sales Officers and Relationship Managers informed of client service issues and provide back-up information for client requests.
• Act as a liaison with other bank departments to provide stellar service to internal and external clientele.
• Participate in Bank and department projects as assigned.

Requirements

• Prior management experience is preferred.
• Minimum 3-5 years of experience in banking operations and cash management processes.
• Strong written and communication skills.
• Ability to present information and respond to questions from business units, clients, and managers.
• Knowledge of treasury management products and services, database software, Excel, and word processing.
• Ability to analyze, evaluate, and interpret information and data to formulate conclusions and recommendations.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.
• Paid holidays, vacation, and sick leave (hours may vary by position).
• 401(K) plan.

Pay

Salary Range: $70,000.00 - $105,000.00. The compensation range represents the minimum and maximum base salary for this role. Actual compensation will vary based on experience, skills, qualifications, location, education, and business needs. This position may also be eligible for additional bonuses, where applicable.