Treasury Management Team Lead

Primary Responsibility

The Treasury Management Team Leader is responsible for the bank’s cash management, electronic banking and merchant services products, implementation, project management and ongoing client support. This is a “working” Team Lead position.

Essential Functions

• Oversee the daily operation and management of the Treasury Management team.
• Manage the sales activities and efforts of the Treasury Management Specialists.
• Create reporting metrics to be used by Senior Management.
• Work closely with other Bank departments relative to any operational issues of the Treasury Management Team.
• Participate in Bank-wide projects as needed.
• Provide sales support to the Commercial Relationship Managers including product demonstrations, and implementation of the more complex commercial clients.
• Administer the bank’s Virtual Check Deposit service including set up, client implementation and training, 1^st level customer support, compliance, reporting and overall product management.
• Administer the bank’s ACH origination program including set up, implementation and training as well compliance with NACHA guidelines, oversight of credit risk procedures, monthly activity monitoring, 1^st level customer support and overall product management.
• Administer the bank’s Merchant Services program including set up, implementation, training, 1^st level customer support, statements and overall product management.
• Provide ongoing customer treasury management education through calls, site visits and communication regarding security, new products offerings and enhancements.
• Manage the bank’s CDARS/ICS programs including interfacing with clients for set up, documentation, rollovers, and overall product management.
• Administration of Treasury Management’s products including set up, implementation, and 1^st level customer support.
• Manage the Account Analysis process for commercial banking clients including account set up, monthly billing and ongoing maintenance.
• Support the Commercial Relationship Associate team in providing 1^st level support to clients related to more complex treasury management needs and technical support.
• Develop and document processes and procedures to improve workflow and ensure compliance with required regulations.
• Maintain the department’s Vault page.
• Active participation in demonstrating the behaviors outlined in the GRB Experience.
• Meet expectations in performance, productivity and quality standards.
• Utilize nCino to track and document client interactions and sales activities.
• Stay current on competitive market conditions, products and solutions.
• Hire, train and motivate staff.

Education And Experience

• Bachelor’s Degree and a minimum of 6 years in banking including a minimum of 2 years of Treasury Management or similar commercial banking sales or service experience, or the equivalent combination of education and experience.

Competencies

• Provide a remarkable client experience.
• Greet clients with warmth, genuine interest and a smile.
• Lead by example.
• Identify current or potential problems, take ownership and see them through to resolution.
• Act as a unified team.
• Possess strong interpersonal skills including the ability to proactively communicate with and help others, within and across departments.
• Able to work independently.
• Solicit and incorporate feedback on your performance from management, coworkers and clients.
• Demonstrate PC literacy.
• Excellent verbal and written communication skills.
• Able to conduct effective meetings with small business clients and prospects to uncover needs and present solutions.
• Working knowledge of Banking Policies and Procedures.
• Demonstrated organization and project management skills.
• Able to manage multiple priorities, maneuvering quickly between tasks.

Physical Demands

• Regularly use hands or fingers, handle, or feel and reach with hands and arms.
• Frequently stand, sit, climb or balance, and talk or hear.
• Routinely stoop, kneel, crouch, crawl, and climb stairs.
• Occasionally lift and/or move up to 25 pounds.

Work Environment

• Indoor and climate controlled.

Reasonable Accommodation

• May be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

• Recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, age, sex, disability, veteran status, or any other basis protected by applicable federal, state, or local law.

THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AT ANY TIME.