Treasury Management Support Representative I

Job Description

This is an in-office position in Abilene, Texas. Starting pay is $32,211.00 annually.

Scope/Contacts

This position provides client support to external and internal customers for all Treasury Management Products.

Essential Functions

• Understand and maintain knowledge of call queues, and products while utilizing all resources available.
• Responsible for providing high-quality, high-touch telephone and written customer service to business and commercial clients regarding inquiries, complaints, and requests related to deposit and treasury services; identify and resolve customer issues/problems in a prompt and timely manner, while handling both inbound and outbound customer communications.
• Serve as a client contact regarding Treasury Management products and service, facilitating resolution of client issues/problems;
• Maintain a working knowledge of the organization, products, services and policies.

Minimum Qualifications

• 6 months’ work experience, strong customer service and/or administrative experience, preferably in financial services or related field.
• Banking experience preferred.
• Must be able to provide high-touch, professional, reliable and prompt customer service to First Financial commercial clients.
• Must be able to navigate all call queues assigned to Treasury Management Client Support.
• Excellent written/verbal communication and customer service skills, proficiency in Windows based applications and the ability to meet training standards is also required.
• Analytical skills geared toward problem solving, time management, and prioritization are essential.

Benefits

No specific benefits mentioned in the job posting.

Pay

$32,211.00 annually.

Schedule

The position is an in-office role located in Abilene, Texas.