Cash Management Representative I

About the role

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets, and automate accounts receivables. The Cash Management Representative – Tier I role is responsible for accurately applying customer payments and resolving routine payment discrepancies in a fast-paced, high-volume environment. This position plays a critical role in ensuring timely and accurate posting of payments, supporting internal partners, and delivering a positive customer experience. The ideal candidate is detail-oriented, customer-focused, and able to work efficiently while meeting quality and performance expectations.

Responsibilities

• Review Unapplied Inquiry cases with the goal of applying payments in accordance with customer-provided remittance instructions and in accordance with the Standard Operating Procedure (SOP).
• Initiate funds transfers to related accounts within a customer hierarchy when payments are posted to the incorrect customer account.
• Complete adjustment processing on various client networks, including write-offs, credits, refunds, transfers, etc.
• Manual payment application of incoming funds against open transactions as requested by the customer or stakeholders in Client AR/Customer Support.
• Review and resolve over-payments, short-payments, duplicate payments, etc., in accordance with SOP and best practices.
• Issue refunds when funds cannot be applied as remitted.
• Provide excellent service to both internal and external customers.
• Escalate more complex cases/requests to higher-level staff, when appropriate.
• Possess working knowledge of core job duties and complete them with minimal assistance.

Requirements

• College degree or equivalent work experience preferred.
• Ability to work both independently and as part of a larger, interdependent team.
• Strong oral and written communication skills.
• Analytical & critical-thinking skills to resolve challenges independently.
• Good judgment & decision making.
• Ethical behavior & trustworthiness.
• Strong math and accounting skills.
• Proficiency with Microsoft Office products (Excel, Word, Outlook).
• Ability to meet/exceed both quality and productivity expectations simultaneously.

Benefits

• Competitive salary
• Paid parental leave
• Generous paid time off
• Medical, dental, vision, FSA, Life/AD&D, long and short term disability
• 401K matching
• Employee referral program

About TreviPay

With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail, and transportation. Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. We believe in saying yes to unique and challenging requirements, empowered team members are creative team members, our products make the customer’s day just a little bit better, and work/life balance makes us all more effective.