Treasury Management Representative

About the role

Ciera Bank has been serving Texas Communities since 1890, and we now have 8 locations. We are looking for a full-time Treasury Management Representative at our Fort Worth location. The Treasury Management Representative position is primarily responsible for coordinating the implementation of cash management services and serving as an operations liaison to customers to ensure a thorough and efficient service delivery process. This role supports the sales and service efforts of the cash management officers and interfaces with clients and officers to obtain necessary information and provide superior customer service. The Treasury Management Representative position must maintain a high level of expertise in the products and services designed for business customers and serves as a resource to the sales staff by providing professional, courteous, and efficient customer service to the banks commercial customers. Provides problem resolution to both internal and external customers in support of customer retention, satisfaction, and profitability objectives of the Bank. Experienced in all Treasury Services Support and Service functions, including but not limited to Remote Capture, Positive Pay, Internet Banking, knowledge of ACH and Wire processes, Document Management and Retention, Merchant Services, Mobile Deposits and ATM Deposits. Responsible for timely completion of required training applicable to the position and regular and effective application of such training in the performance of the position. Incumbent applies advanced knowledge of bank products and services to work performed. Works under general supervision and in compliance with established policies, procedures and regulations.

Responsibilities

• Facilitate the implementation of cash management services, ensuring all client requirements are met.
• Act as a liaison between the bank and customers, providing support and resolving issues to ensure seamless service delivery.
• Provide exceptional customer service by addressing inquiries, troubleshooting issues, and ensuring clients have a positive experience.
• Maintain accurate records of client interactions and service implementations and prepare regular reports on service delivery and client satisfaction.
• Provide training to clients on the use of treasury management products and services, ensuring they understand and can effectively use the tools provided.
• In conjunction with Bankers, identify and install appropriate remote deposit capture processing solutions that most effectively align with customers on web-based applications and maintain each individual user of the business.
• Interpret those requirements and build business customers on web-based applications and maintain customers files/database.
• Troubleshoot problems with customer sign-ins, access to the system and reasons why files or transactions are not posting properly.
• Upsell or cross-sell existing Treasury Services products to customers explaining the benefits of the products/services including but not limited to, back up to other Treasury Services functions from time to time.
• Requires maintaining a thorough understanding of all Treasury Management platforms.
• Compiles data and performs moderate mathematical calculations and basic accounting functions such as preparing reports and accounting entries or balancing.
• Establishes, maintains, and updates departmental files.
• Review and decision Mobile Deposits daily, ATM Deposits Daily and ACH Originations daily.
• Assisting consumer customers with enrolling in Online Banking, as well as resolving issues they encounter.
• Review of EBB new customers - Consumer user setup.
• Review of ROBO stop payments.
• Review of EBB Inactive users for Consumer and Business.

Qualifications

• Knowledge of bank operations and specialized knowledge of Treasury Services including but not limited to ACH and Funds transfer, business online banking, remote capture, and merchant services.
• Ability to analyze complex internet banking and other treasury services product set ups and trouble shoot problems which may arise with customers internet service or PC.
• Possess a strong client focus and awareness and understanding of the bank and operational aspects of the products and services used by clients.
• Ability to organize and prioritize work and manage projects.
• Advanced PC skills including word processing.
• Basic knowledge of general accounting concepts.
• Working knowledge of Banks products and services.

Benefits

• Medical/Dental/Vision Insurance
• Flexible Spending Account
• 401(k) or ROTH with Company Match
• Employer Paid Life/Disability/Dependent Life Insurance
• PTO Benefits w/Paid Holidays
• Incentive Award/Bonus Program
• Monthly Gym Allowance
• Tuition Reimbursement Program
• Continuing Education/Training and Development Opportunities
• Free Checking/Savings Accounts
• Annual Company Apparel Allowance

Pay

Competitive hourly rate based on experience.

Schedule

Full-time with a generous PTO schedule.