Treasury Management Support Specialist I
About the role
The Treasury Management Support team assists the bank’s commercial clients in meeting their financial obligations, including paying employees, suppliers, lenders, and shareholders. Responsibilities include fraud monitoring, risk management, cash flow monitoring, electronic banking, training, and ongoing support. The team collaborates closely with Treasury Sales Officers, Portfolio Managers, and Commercial Lenders to deliver exceptional client service in a fast-paced environment.
The Treasury Management Support Specialist I is responsible for the setup, maintenance, and support of all treasury management products and services for the organization’s treasury clients. Strong communication and client relationship skills are essential.
Responsibilities
- Provide daily support for treasury management products, including remote deposit capture, ACH, wire transfers, positive pay, and electronic banking.
- Demonstrate a working knowledge of all treasury management products.
- Implement treasury management products, including initial setup and client training.
- Deliver ongoing "white-glove" support for all treasury management products.
- Troubleshoot and respond to moderately complex and technical inquiries or problems received via phone, email, or web chat.
- Participate in communications regarding product enhancements or changes that benefit or affect clients.
- Assist with yearly treasury management product audits.
- Protect all client and bank information confidentially and adhere to company policies.
- Understand, communicate, and uphold the Company’s mission, vision, and values (Pillars of Success).
- Complete monthly training to stay current on bank regulatory requirements, policies, and procedures.
- Work onsite during regular business hours and/or assigned hours.
- Perform other specified duties as assigned.
Pay
The pay range for the Treasury Management Support Specialist I position is $26.44 - $28.85 per hour.
Benefits
Full-time associates are eligible for the following benefits:
- Medical, dental, and vision coverage
- 401(k) plan
- Company-paid life insurance
- Short- and long-term disability insurance
- Company-paid vacation, paid leave, and holidays