Treasury Management Services Specialist I

About the role

Responsible for the daily operations and production of all treasury management services.

Responsibilities

• Provides support on all treasury management functions including Automated Clearing House (ACH) Origination, Office Banker (RDC), Internet Wire Transfers, Lockbox, Bill Pay, and Positive Pay.
• Provides customer service assistance to treasury management customers and bank employees.
• Travels to customers’ places of business to set up Office Banker™ RDC check scanner and train new users.
• Trains company employees (users) on the processes of treasury management services.
• Ensures that setup is completed for new Treasury Management customers.
• Assists supervisor with the preparation of annual reviews for ACH Originators.
• Assists supervisor with preparation of Office Banker™ RDC Customers Annual Reviews.
• Assists supervisor with annual Disaster Recovery and Silverlake release testing.
• Maintains current knowledge and adheres to internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per bank policy.
• Maintains current knowledge and complies with all federal and state laws, regulations, and established bank policies and procedures, including internal audit controls related to department operations.
• Maintains current knowledge and adheres to all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML.
• Performs other duties as may be assigned.

Qualifications

• High School Diploma or G.E.D. (Bachelor’s degree in a related field from an accredited college or university is preferred).
• Minimum of two years banking experience, with at least one year in treasury management preferred.
• Technical aptitude for working with computer applications and detailed account and customer records.
• Strong knowledge of personal computer applications, including word processing, Excel, and spreadsheet software.
• Hard‑working team player with good organizational, verbal, written, and communication skills; strong customer relations and interpersonal skills.
• Attention to detail and mental concentration necessary for accurately performing tasks and meeting deadlines in a fast‑paced environment with frequent interruptions.
• Ability to work extended periods of visual concentration on computer screens.
• Ability to travel to various bank locations to assist during the bank’s Business Continuity Plan testing.
• Bilingual in English and Spanish.

Schedule

Must be able to work Monday through Friday on a rotation schedule of 8:00 a.m. to 5:00 p.m. or 8:30 a.m. to 5:30 p.m., and occasional Saturdays or Sundays during Disaster Recovery Testing and Silverlake Release testing.