Traveling New Patient Coordinator

About the role

We are currently seeking a Traveling New Patient Coordinator to support our Orthodontic department. This pivotal role will involve traveling between our Dunn (3 times a week) and Durham Miami (2 times a week) locations, following the Orthodontist to assist with new patient consultations.

As a Traveling New Patient Coordinator, you’ll be the friendly, knowledgeable first point of contact for new Orthodontic patients. You’ll play a vital role in welcoming patients, explaining treatment options, coordinating care, and ensuring a smooth and professional experience across both office locations.

Responsibilities

• Conduct new patient consultations including:
  • Office tours
  • Treatment and financial overview
  • Taking initial records (photos, X-rays, etc.)
• Scheduling bonding and recall appointments
• Sending patient and doctor correspondence
• Prepare and present bonding contracts:
  • Set up contracts prior to bonding appointments
  • Review financial agreements and collect payments
• Post payments, submit insurance claims, and set up auto-drafts
• Maintain and manage patient reports and appointment confirmations
• Schedule ongoing maintenance and follow-up appointments
• Monitor and respond to office emails
• Support other administrative and clinical tasks as needed

Requirements

• High School Diploma or GED (required)
• 1–2 years of dental experience (required)
• Orthodontic experience (preferred)
• NC X-Ray Certification (required)
• Ability to lift up to 15–20 lbs
• Reliable transportation and willingness to travel between Dunn and Durham

Qualifications

• A positive, energetic team player with exceptional customer service skills
• Strong organizational, planning, and communication abilities
• Ability to thrive in a fast-paced, multi-location environment
• Professional appearance and demeanor
• Proficiency with dental software and general computer applications

Benefits

• Competitive Pay
• Comprehensive Benefits Package including Medical, Dental, Vision, Life, FSA, and more
• 401(k) with Employer contribution – available after just 90 days
• Quarterly Performance Bonuses
• Uniform Allowance
• Paid Time Off + Paid Holidays
• Fun Company Events & Marketing Campaigns Throughout the Year
• Volunteer Opportunities with our Smile Squad – Earn Rewards & Prizes
• Birthday & Work Anniversary Surprises from Ownership
• Employee Assistance Program

Schedule

• Off at 2PM on Fridays