Traveling New Patient Coordinator

About the Role

This pivotal role involves traveling between our Dunn (3 times a week) and Durham Miami (2 times a week) locations, following the Orthodontist to assist with new patient consultations. You’ll be the friendly, knowledgeable first point of contact for new Orthodontic patients, ensuring a smooth and professional experience across both office locations.

Responsibilities

• Conduct new patient consultations including:
  • Office tours
  • Treatment and financial overview
  • Taking initial records (photos, X-rays, etc.)
  • Scheduling bonding and recall appointments
  • Sending patient and doctor correspondence
• Prepare and present bonding contracts:
  • Set up contracts prior to bonding appointments
  • Review financial agreements and collect payments
  • Post payments, submit insurance claims, and set up auto-drafts
• Maintain and manage patient reports and appointment confirmations
• Schedule ongoing maintenance and follow-up appointments
• Monitor and respond to office emails
• Support other administrative and clinical tasks as needed

Requirements

• High School Diploma or GED (required)
• 1–2 years of dental experience (required)
• Orthodontic experience (preferred)
• NC X-Ray Certification (required)
• Ability to lift up to 15–20 lbs
• Reliable transportation and willingness to travel between Dunn and Durham

Skills

• Positive, energetic team player with exceptional customer service skills
• Strong organizational, planning, and communication abilities
• Ability to thrive in a fast-paced, multi-location environment
• Professional appearance and demeanor
• Proficiency with dental software and general computer applications

Benefits

• Competitive pay
• Comprehensive benefits package including Medical, Dental, Vision, Life, and FSA
• 401(k) with employer contribution (available after 90 days)
• Quarterly performance bonuses
• Early release at 2PM on Fridays
• Uniform allowance
• Paid time off + paid holidays
• Fun company events & marketing campaigns throughout the year
• Volunteer opportunities with the Smile Squad (earn rewards & prizes)
• Birthday & work anniversary surprises from ownership
• Employee Assistance Program

Schedule

Travel between Dunn (3 times a week) and Durham Miami (2 times a week) locations.