Patient Travel Coordinator

About the role

This position is fully office-based in Cincinnati, OH and will join a team working to establish and cultivate a global service offering at Medpace. This new service directly supports patients in their journey of participating in a clinical trial by coordinating travel logistics on their behalf and reimbursing any out-of-pocket expenses. The goal is to provide a positive experience for the patient by easing the financial burden and coordination effort when traveling from their home to clinic.

Responsibilities

• Serve as the main point of contact for the patient and clinic nurse to receive and fulfill travel and payment requests
• Work with the client and trial manager to create guidelines and parameters for each new study
• Assist with new study set-up activities: add to portal, set-up in finance, generate materials from existing templates, ensure proper regulatory filing and translations
• Onboard the clinic nurse for new sites
• Liaise with patients (or patient’s primary caregiver/family member)
• Coordinate logistics and translation needs with various outside vendors
• Effectively plan for future visit needs and utilize efficiencies whenever possible
• Track spending and prepare monthly usage financial reporting
• Maintain effective and efficient communication
• May be responsible for other projects and responsibilities as assigned
• Some evening and/or weekend work for patient travel emergency assistance

Requirements

• Bachelor’s degree
• Minimum 2 years’ experience in a patient-facing role
• Knowledge and experience of global travel logistics, infrastructure, and cost drivers
• Knowledge of the pharmaceutical clinical research industry and how participation in clinical trials affects patients, as well as clarity on the benefits of this support
• Prior experience working within a clinical research/healthcare setting
• Effective time management skills, with a strong ability to manage multiple projects and timelines
• Computer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, PowerPoint)
• Determined and enthusiastic to embrace an opportunity within a new service
• Team-player with a positive attitude and genuine love to support patients

Spanish speaking is a bonus, however not essential.

Benefits

• Flexible work environment
• Competitive PTO packages, starting at 20+ days
• Competitive compensation and benefits package
• Company-sponsored employee appreciation events
• Employee health and wellness initiatives
• Community involvement with local nonprofit organizations
• Discounts on local sports games, fitness gyms, and attractions
• Modern, eco-friendly campus with an on-site fitness center
• Structured career paths with opportunities for professional growth
• Discounted tuition for UC online programs

Awards:

• Named a Top Workplace in 2024 by The Cincinnati Enquirer
• Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023, and 2024
• Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility