Patient Travel Coordinator Manager

About the role

The Patient Concierge Manager will join Medpace to lead a team working to establish and cultivate this new global service offering. This service directly supports the patient in their journey of participating in a clinical trial through coordinating travel logistics on their behalf and reimbursing any out-of-pocket expenses. The goal is to provide a positive experience for the patient by easing the financial burden and coordination effort when traveling from their home to clinic. This position will be responsible for establishing and overseeing start-to-finish functions and process for the department to ensure premier level of customized patient care and service.

Responsibilities

• Generate start-to-finish workflow guidelines and training materials
• Assign staff to projects and manage department personnel
• Review protocol and visit schedule for new project bids; ensure scope is aligned with expected need and patient population
• Present service capabilities and defend bids to potential clients
• Coordinate and streamline internal cross-functional procedures as well as with external vendors
• Develop financial tracking and reporting tools
• Ensure all vendor invoices are received monthly and entered into accounting system for payment
• Coordinate with Medpace Travel and Finance regarding spend and payment account funding
• Responsible to ensure technology enhancements and integrations are implemented within necessary timelines
• Evaluate department processes for potential process improvement and implement appropriate workflow development
• Assess staff capacity in relation to potential award pipeline; establish short-term and long-term department staffing plan; hire and train new staff
• Maintain effective and efficient communication
• May be responsible for other projects and responsibilities as assigned

Qualifications

• Bachelor’s degree
• Minimum 5 years’ experience in a patient travel and payment service
• Experience managing other personnel and/or department
• Knowledge and experience of global travel logistics, infrastructure and cost drivers
• Knowledge of the pharmaceutical clinical research industry and how participation in clinical trials affects patients, as well as clarity on the benefits of this support
• Prior experience of working within a clinical research/healthcare setting
• Spanish speaking is a bonus, however not essential
• Effective time management skills, with a strong ability to manage multiple projects and timelines
• Computer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, Power Point)
• Determined and enthusiastic to embrace an opportunity within a new service
• Team-player with a positive attitude and genuine love to support patients

Pay

A target salary range of $100,000 - $150,000 with potential for bonus awards. Your compensation will be based on your skills and experience.

Benefits

• Medical, dental, vision
• 401(k)
• Vacation policy, sick days, paid holidays
• Work from home flexibility
• Short-term disability, long-term disability
• Health savings and flexible savings accounts
• Life and AD&D insurance
• Pet insurance
• Reimbursement for travel expenses (including food and gas allowance, rental cars, and hotel accommodations)

Schedule

Some evening and/or weekend work for patient travel emergency assistance.