Traveling Patient Care Coordinator

Schedule

• Schedule appointments for patients.
• Answer telephone promptly and in a polite and professional manner.
• Obtain and enter accurate demographic information into patients' accounts.
• Enter data into patients' accounts.
• Use judgment in handling calls to ensure appropriate scheduling.
• Use judgment in handling calls to advise patients on best office and times to make appointments.
• Speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions.

Responsibilities

• Promote a sense of pride in the call center and positive interpersonal relations among all team members.
• Demonstrate flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.
• Schedule patient visits and answer questions, including billing and preparation.
• Communicate with patients about their status and condition through emails, phone.

Requirements

• Must speak both English and Spanish.
• Must live in Nassau/Suffolk County.
• Familiar with reading medical records.
• Proficient in Google Sheets, Microsoft Excel/Word.
• Extremely detail-oriented and organized.
• Able to meet deadlines.