Travel Youth Care Worker (ICE Transport)

About the role

The Child & Family Protection Specialist (CFPCS)/Transport Specialist (TS) provides secure and efficient transport in a humane manner to Unaccompanied Children (UC) and/or families, while accompanying them on domestic and/or international flights and/or via ground transportation to facilities all over the country.

Responsibilities

• Responsible for the safe and secure transportation of unaccompanied minor(s) and/or families in a humane manner and in accordance with MVM’s and federal government customer’s established policies and Standard Operating Procedures.
• Provides orientation to all minors and/or families in a language they understand, explaining the transportation process and answering questions.
• Reviews all documentation to ensure it contains all information needed for travel.
• Completes, verifies, and provides required documentation to appropriate parties.
• Must be able to address and de-escalate, in both controlled and uncontrolled situations, with uncooperative individuals and reports issues to management immediately.
• Provides approved clothing and hygiene supplies, if required, meals, snacks, and drinks for the minors and/or families for the duration of the transport as required per contract requirements.
• Completes applicable inspections, to include vehicle safety and security inspections following Standard Operating Procedures.
• Conducts vehicles inspections, to include Department of Transportation (DOT) inspections, depending on the program.
• Ensures the safety of all passengers during transport and is responsible for ensuring that all occupants have their own seat and are secured with a seat belt in the vehicle.
• Maintains “line of sight and sound” supervision of each minor and/or families during transport.
• Logs transportation details in MVM’s proprietary system, such as medication, meals, communication, delays, etc. in milestones at the beginning, during and end of transport.
• Reports into the Command Center and/or Shared Services and Site at established check points and provides updates on any changes, disruptions, or concerns throughout the transportation route.
• Reports all emergency situations following company’s SOP and processes.
• Maintains close communication with Command Center and/or Shared Services, and Site leadership during travel and elevates all concerns to site leadership.
• Performs visual verification of minors and/or families and matches them to documents provided to confirm identity of traveling minors and/or families.
• Must report all emergency situations following company SOPs and processes.
• Performs duties which can include the use of force and restraints following company SOPs and guidelines, depending on the program.

Qualifications

• Associate degree in an appropriate discipline from an accredited college (a high school diploma with one or more years of extra relevant experience may be substituted for an associate degree).
• At least two years of documented experience in a field related to law, social work, detention, corrections, or similar occupational area; as well as certification, licensure, and credentials applicable to the professional accreditation of the position if applicable (a minimum of three years of experience in a related field is required when a high school diploma with one or more years of relevant experience is substituted for an associate degree).
• Must be bilingual; must be able to speak, read and write in English, read, and speak Spanish.
• Excellent communication skills, both verbal and written, and interpersonal skills to effectively interact with employees and with clients.
• Ability to take technical direction and feedback from various sources.
• Demonstrate experience applicable to the goals and objectives of the program sufficient to communicate with other staff, and appropriate for a similar program environment.
• Committed to providing outstanding customer service and representation of MVM in a professional manner.
• Able to pass and maintain a Government Security Background Investigation, including a favorable credit check, no criminal record, and no prior drug use.
• Able to obtain and maintain a DOT Medical Exam Certification.
• Must be able to drive a 15-passenger van (commercial motor vehicle).
• Work a flexible schedule, including nights, weekends, holidays, graveyard shifts and multiple shifts to support a 24/7 operation.
• Available to travel frequently (domestic flights and via ground transportation, and international travel depending on the program).
• Possess a valid and current driver’s license with safe driving record.
• Must meet insurance requirements for company owned vehicles and/or rentals.
• Experience using tablets and smart phone technology.
• Ability to deliver the highest quality of work under extreme pressure.
• Problem-solving skills.
• Must live within 50 mile radius of the site location.
• Must show proof of US passport book or be in the process of obtaining one, unless specified otherwise in the contract.
• Be at least 21 years of age.