Travel Desk Assistant

About the role

Indagare is seeking a Travel Desk Assistant to support the Travel Desk Lead in managing the logistical and operational needs of all trip-planning activities. This fully remote position enables our members to discover authentic experiences and make remarkable journeys.

This position is currently remote and can be based anywhere in the United States.

Responsibilities

• Correspond by phone and/or email with hotels and other suppliers (tour guides, ground operators, etc.) to check rates and availability.
• Make and confirm reservations and services.
• Create and edit detailed trip proposals, itineraries, and final documents.
• Troubleshoot common travel questions such as routing, visa requirements, etc.
• Ensure accurate pricing, invoicing, and payments working with international currencies.
• Establish strong relationships with travel partners and destination experts.
• Collaborate and share intel with other Travel Operations Assistants and Designers, as well as assist in training and coverage efforts.
• Assist the company’s Self Planner and Custom Planner members at the appropriate level, confirming hotel reservations via email, phone, and Indagare’s booking platform.
• Expand your knowledge of the travel industry and destinations via Indagare training to grow into a Trip Designer or Operations Lead role.
• Other duties as assigned.

Requirements

• Bachelor’s degree.
• 1+ years of full-time professional experience preferred.
• A passion for travel planning and a strong desire to grow into a travel specialist.
• A natural ability to deliver excellent customer service in line with our hospitality ethos.
• Strong organizational skills with demonstrated ability to meet key milestones on time and with quality.
• Excellent attention to detail and follow-through.
• Ability to adjust to changing priorities and handle multiple assignments at once in a fast-paced, dynamic environment.
• Positive and collaborative attitude.

Skills

• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Google Docs, Google Sheets).
• Slack, Salesforce, and Zoom experience preferred.