Travel Counselor
About the role
Our 24/7 travel department plays a vital role in Epic's overall success. As a Travel Counselor, you will coordinate travel logistics for employees visiting our customers and provide support when travel plans don't go as expected. You'll manage all aspects of corporate travel—including hotel reservations and air and ground transportation—for our staff of over 14,000. Travel Counselors also support our customers through some reception duties.
Responsibilities
- Coordinate travel logistics for employees visiting customers
- Provide support when travel plans change unexpectedly
- Manage all aspects of corporate travel including hotel reservations, air and ground transportation
- Support customers through reception duties
Requirements
- Adaptability in a fast-paced environment
- Strong communication, organization, and decision-making skills
- Ability to self-manage and creatively problem solve
- Customer-service mindset
- Live within 45 minutes of Epic's Campus in Verona, WI or be willing to relocate
- COVID-19 vaccination
Schedule
2nd shift: 6:00 pm – 2:00 am, Tuesday through Saturday (workweek and hourly shift differential included).
Location & relocation
This position is based on our campus in Madison, WI (Verona) and requires relocation to the area. We recruit nationally and provide financial relocation assistance.
Benefits
- Financial relocation assistance
- Restaurant-quality meals at low cost (a few dollars per meal)
- Four-week paid sabbatical after five years, usable anywhere in the world
- Comprehensive health and wellness benefits
- Merit-based compensation with annual raises and bonuses
- Stock grants
About the area
Epic is located just outside Madison, Wisconsin — the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has been recognized as the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).