Travel Counselor
About the role
Our 24/7 travel department plays a vital role in Epic’s overall success. As a Travel Counselor, you will coordinate travel logistics for employees visiting our customers and provide support when travel plans don't go as expected. You’ll manage all aspects of corporate travel—including hotel reservations and air and ground transportation—for our staff of over 14,000. Travel Counselors also support our customers through some reception duties.
This position is based on our campus in Verona, WI (just outside Madison) and requires relocation to the area. We recruit nationally and provide financial relocation assistance. Madison is the second fastest growing market for tech talent in the United States and has been recognized as the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).
Responsibilities
- Coordinate travel logistics for employees visiting customers
- Provide support when travel plans change unexpectedly
- Manage all aspects of corporate travel: hotel reservations, air and ground transportation
- Support customers through reception duties
Requirements
- Available to work 2nd shift (6 pm–2 am) Tuesday–Saturday
- Adaptability in a fast‑paced environment
- Strong communication, organization, and decision‑making skills
- Ability to self‑manage and creatively problem solve
- Customer‑service mindset
- Live within 45 minutes of Epic’s Campus in Verona, WI or be willing to relocate
- COVID‑19 vaccination
Benefits
- Comprehensive health and wellness benefits
- Restaurant‑quality meals on campus at minimal cost
- Four‑week paid sabbatical after five years (usable anywhere in the world)
- Uniquely themed campus designed for productivity and comfort
- Financial relocation assistance
Compensation
Merit‑based compensation reflects the impact of your work. You’ll be eligible for annual raises and bonuses, as well as stock grants that give you a greater stake in Epic’s success.
Schedule
2nd shift: 6 pm–2 am, Tuesday through Saturday (workweek and hourly shift differential included).