Travel Counselor
About the role
Our 24/7 travel department plays a vital role in Epic’s overall success. As a Travel Counselor, you will coordinate travel logistics for employees visiting our customers and provide support when travel plans don't go as expected. You’ll manage all aspects of corporate travel—including hotel reservations and air and ground transportation—for our staff of over 14,000. Travel Counselors also support our customers through some reception duties.
This position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance. Live affordably in a city known for its rising tech talent—Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).
Responsibilities
- Coordinate travel logistics for employees visiting customers
- Provide support when travel plans change unexpectedly
- Manage all aspects of corporate travel including hotel reservations, air and ground transportation for 14,000+ staff
- Perform reception duties to support customers
Requirements
- Available to work 2nd shift (6 pm–2 am) Tuesday–Saturday
- Adaptability in a fast-paced environment
- Strong communication, organization, and decision-making skills
- Ability to self-manage and creatively problem solve
- Customer-service mindset
- Live within 45 minutes of Epic's Campus in Verona, WI or be willing to relocate
- COVID-19 vaccination
Benefits
- Comprehensive benefits to keep you healthy and happy
- Financial relocation assistance
- Restaurant-quality meals at low cost, prepared by culinary talent from restaurants around the country
- Uniquely themed campus designed for productivity and comfort
- Four-week sabbatical anywhere in the world after five years
Pay
Merit-based compensation reflecting the impact of your work, with eligibility for annual raises, bonuses, and stock grants giving you a greater stake in Epic’s success. Hourly shift differential included for 2nd shift.
Schedule
2nd shift, 6 pm–2 am, Tuesday through Saturday.