Travel Counselor

About the role

Our 24/7 travel department plays a vital role in Epic’s overall success. As a Travel Counselor, you will coordinate travel logistics for employees visiting our customers and provide support when travel plans don't go as expected. You’ll manage all aspects of corporate travel—including hotel reservations and air and ground transportation—for our staff of over 14,000. Travel Counselors also support our customers through some reception duties.

Responsibilities

• Coordinate travel logistics for employees visiting customers
• Provide support when travel plans change unexpectedly
• Manage all aspects of corporate travel: hotel reservations, air and ground transportation
• Support customers through reception duties

Requirements

• Available to work 2nd shift (6 pm–2 am) Tuesday–Saturday (workweek & hourly shift differential included)
• Adaptability in a fast-paced environment
• Strong communication, organization, and decision-making skills
• Ability to self-manage and creatively problem solve
• Customer-service mindset
• Live within 45 minutes of Epic's Campus in Verona, WI or be willing to relocate
• COVID-19 vaccination

Benefits

• Comprehensive health and wellness benefits
• Merit-based compensation with annual raises and bonuses
• Stock grants
• Four-week paid sabbatical after five years (usable anywhere in the world)
• Restaurant-quality meals on campus at minimal cost
• Uniquely themed campus designed for productivity and comfort
• Financial relocation assistance for national recruits

Compensation

Merit-based compensation reflecting the impact of your work; eligible for annual raises, bonuses, and stock grants.

Schedule

2nd shift: 6 pm–2 am, Tuesday through Saturday. Workweek and hourly shift differential included.

Location & relocation

Position is based at Epic’s campus in Verona, WI (Madison area). Candidates must live within 45 minutes of campus or be willing to relocate. Epic recruits nationally and provides financial relocation assistance. Madison is the second fastest-growing tech talent market in the U.S., recognized as the greenest city in America (NerdWallet), best city for renters (SmartAsset), fittest city in America (Fitbit), and third best metro for young professionals (Forbes Advisor).