Travel Counselor
About the role
Our 24/7 travel department plays a vital role in Epic’s overall success. As a Travel Counselor, you will coordinate travel logistics for employees visiting our customers and provide support when travel plans don't go as expected. You’ll manage all aspects of corporate travel—including hotel reservations and air and ground transportation—for our staff of over 14,000. Travel Counselors also support our customers through some reception duties.
This position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.
Responsibilities
- Coordinate travel logistics for employees visiting customers
- Provide support when travel plans change unexpectedly
- Manage all aspects of corporate travel including hotel reservations, air and ground transportation for staff of over 14,000
- Support customers through reception duties
Requirements
- Available to work 2nd shift (6 pm–2 am) Tuesday–Saturday (workweek & hourly shift differential included)
- Adaptability in a fast-paced environment
- Strong communication, organization, and decision-making skills
- Ability to self-manage and creatively problem solve
- Customer-service mindset
- Live within 45 minutes of Epic's Campus in Verona, WI or be willing to relocate
- COVID-19 vaccination
Benefits
- Comprehensive benefits to keep you healthy and happy as you grow in your life and career
- Merit-based compensation reflecting the impact your work has on the company and our customers
- Annual raises and bonuses
- Stock grants giving you an even greater stake in the success of Epic and our customers
- Restaurant-quality meals at low cost, prepared by a team comprised of kitchen talent from restaurants around the country
- Uniquely themed campus designed to heighten productivity — offices, conference rooms, and fireplace lounge areas
- Four-week sabbatical anywhere in the world after five years (staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica)
Location
Epic is located just outside Madison, Wisconsin — the second fastest growing market for tech talent in the United States, home to the state capital and the University of Wisconsin. Madison has been recognized as the greenest city in America (NerdWallet), best city for renters (SmartAsset), fittest city in America (Fitbit), and third best metro in the US for young professionals (Forbes Advisor). The campus is in Verona, WI; employees must live within 45 minutes or be willing to relocate. Financial relocation assistance provided.
Schedule
2nd shift: 6:00 pm – 2:00 am, Tuesday through Saturday. Includes workweek and hourly shift differential.