Travel Counselor

About the role

Our 24/7 travel department plays a vital role in Epic's overall success. As a Travel Counselor, you will coordinate travel logistics for employees visiting our customers and provide support when travel plans don't go as expected. You'll manage all aspects of corporate travel—including hotel reservations and air and ground transportation—for our staff of over 14,000. Travel Counselors also support our customers through some reception duties.

This position is based on our campus in Verona, WI (just outside Madison) and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Responsibilities

• Coordinate travel logistics for employees visiting customers
• Provide support when travel plans change unexpectedly
• Manage all aspects of corporate travel: hotel reservations, air and ground transportation
• Support customers through reception duties

Requirements

• Available to work 2nd shift (6 pm–2 am) Tuesday–Saturday (workweek & hourly shift differential included)
• Adaptability in a fast-paced environment
• Strong communication, organization, and decision-making skills
• Ability to self-manage and creatively problem solve
• Customer-service mindset
• Live within 45 minutes of Epic's Campus in Verona, WI or be willing to relocate
• COVID-19 vaccination

Benefits

• Comprehensive health and wellness benefits
• Restaurant-quality meals on campus for only a few dollars, prepared by culinary talent from restaurants around the country
• Uniquely themed campus designed for productivity and comfort (offices, conference rooms, fireplace lounge areas)
• Four-week paid sabbatical anywhere in the world after five years of service
• Financial relocation assistance

Compensation

• Merit-based compensation reflecting the impact of your work
• Eligible for annual raises and bonuses
• Stock grants providing ownership stake in Epic's success

Schedule

• 2nd shift: 6 pm–2 am, Tuesday through Saturday
• Hourly shift differential included

Location & relocation

• Campus located in Verona, WI (Madison metro area)
• Madison ranked: #2 fastest-growing U.S. tech talent market; greenest city in America (NerdWallet); best city for renters (SmartAsset); fittest city in America (Fitbit); #3 best metro for young professionals (Forbes Advisor)
• Relocation required; financial assistance provided
• Must live within 45 minutes of campus or be willing to relocate