Travel Counselor
About the role
Our 24/7 travel department plays a vital role in Epic's overall success. As a Travel Counselor, you will coordinate travel logistics for employees visiting our customers and provide support when travel plans don't go as expected. You'll manage all aspects of corporate travel—including hotel reservations and air and ground transportation—for our staff of over 14,000. Travel Counselors also support our customers through some reception duties.
Location
This position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance. You must live within 45 minutes of Epic's Campus in Verona, WI or be willing to relocate. Madison is the second fastest growing market for tech talent in the United States, home to the state capital and the University of Wisconsin, and has been recognized as the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).
Responsibilities
- Coordinate travel logistics for employees visiting customers
- Provide support when travel plans change unexpectedly
- Manage all aspects of corporate travel including hotel reservations, air and ground transportation for 14,000+ staff
- Perform reception duties to support customers
Requirements
- Available to work 2nd shift (6pm–2am) Tuesday–Saturday
- Adaptability in a fast-paced environment
- Strong communication, organization, and decision-making skills
- Ability to self-manage and creatively problem solve
- Customer-service mindset
- COVID-19 vaccination
Benefits
- Comprehensive benefits to keep you healthy and happy
- Merit-based compensation reflecting your impact
- Annual raises and bonuses
- Stock grants giving you a stake in Epic's success
- Restaurant-quality meals at low cost, prepared by kitchen talent from restaurants around the country
- Four-week sabbatical after five years (anywhere in the world)
- Uniquely themed campus designed for productivity and comfort
Schedule
2nd shift: 6pm–2am, Tuesday–Saturday (workweek and hourly shift differential included).