Travel Counselor
About the role
Our 24/7 travel department plays a vital role in Epic’s overall success. As a Travel Counselor, you will coordinate travel logistics for employees visiting our customers and provide support when travel plans don't go as expected. You’ll manage all aspects of corporate travel—including hotel reservations and air and ground transportation—for our staff of over 14,000. Travel Counselors also support our customers through some reception duties.
Responsibilities
- Coordinate travel logistics for employees visiting customers
- Provide support when travel plans change unexpectedly
- Manage all aspects of corporate travel: hotel reservations, air and ground transportation
- Support customers through reception duties
Requirements
- Available to work 2nd shift (6 pm–2 am) Tuesday–Saturday (workweek & hourly shift differential included)
- Adaptability in a fast‑paced environment
- Strong communication, organization, and decision‑making skills
- Ability to self‑manage and creatively problem solve
- Customer‑service mindset
- Live within 45 minutes of Epic's Campus in Verona, WI or be willing to relocate
- COVID‑19 vaccination
Benefits & Compensation
We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career. Your merit‑based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. After five years, you’ll earn a four‑week sabbatical anywhere in the world (staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica). All meals are restaurant‑quality but cost only a few dollars, prepared by a team of kitchen talent from restaurants around the country. Our uniquely themed campus is designed to heighten your ability to get stuff done—in your office, a conference room, or by the fireplace in a comfy chair.
Location & Relocation
This position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance. Epic is located just outside Madison, Wisconsin—the second fastest growing market for tech talent in the United States, home to the state capital and the University of Wisconsin. Madison has been recognized as the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor). You must live within 45 minutes of Epic's Campus in Verona, WI or be willing to relocate.
Schedule
2nd shift: 6 pm–2 am, Tuesday through Saturday. Workweek and hourly shift differential are included.