Jobs · Customer Service

Travel Consultant

Travel Group Luxembourg · United States · 1 wk ago
RemoteRemoteCustomer Service$42k–$65k/yrFull-time

This role operates within the Travel Group Luxembourg network, supporting multiple leisure-travel agency brands and a large agency network across Luxembourg and the Greater Region. The Travel Consultant specializes in travel planning and service, ensuring decisions align with the network’s operating environment.

About the Role

The Travel Consultant reconciles travel-focused consultancy with supplier coordination, documentation, and quality control within the Travel Group Luxembourg network. Work must be traceable, with clear ownership, status, and next steps for all tasks. The role emphasizes a consultative approach tailored to the network’s demands, ensuring usability and compliance across multiple leisure-travel agency brands.

Responsibilities

  • Reconcile travel-focused consultancy with supplier coordination, leaving a visible source, owner, status, and next action for each checkpoint.
  • Coordinate role documentation with status tracking, ensuring clarity and traceability in the consultative workflow.
  • Review reservation systems with deadline management, maintaining accuracy and accountability.
  • Document processes and generate reports to support travel-focused consultancy and workflow transparency.
  • Maintain quality control and workflow management, surfacing unresolved items and preventing downstream rework.

Decision Pattern Quality Standard

Travel-focused consultancy must remain usable under the specific demands of the Travel Group Luxembourg network. Completed work must be traceable, unresolved items must have clear owners, and repeated errors must be identified before causing rework.

Skills

  • Confidently use TGL LU Workflow Context and Travel Planning tools within the network’s operating environment.
  • Apply data accuracy without losing track of evidence or deadlines in the consultative workflow.
  • Document process compliance and issue escalation decisions to maintain clear reasoning.
  • Exercise judgment in follow-up, especially when consultancy depends on external confirmations rather than assumptions.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $42,000–$65,000 per year.

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