Travel Consultant

About the role

A Travel Consultant at AAA sells international and domestic travel packages, including cruises, land packages, travel itineraries, air, car, and hotel. They share knowledge from personal experiences and education study trips, develop long-standing member relationships, and provide tailored trip recommendations. Consultants cross-sell products like the AAA Member Rewards Credit Card and identify theft referrals. This role offers a career path to leadership opportunities based on sales, customer service, and goal achievement proficiencies.

Responsibilities

• Sell travel packages (cruises, land packages, itineraries, air, car, hotel).
• Share expertise from personal travel or education study trips.
• Build long-term member relationships and generate referral/repeat business.
• Recommend tailored trip experiences that exceed member expectations.
• Cross-sell relevant products (e.g., AAA Member Rewards Credit Card, identity theft referrals).
• Progress through evaluations for leadership growth opportunities.

Requirements

• High school diploma (required).
• Pass a comprehensive criminal background check and drug screening.
• Available to work most Saturdays and some evenings.
• Complete the Travel Consultant Trainee program, including travel for training.
• Sales-driven with a focus on exceeding goals.
• Proficient with computers, multiple systems/web browsers, Microsoft Office, and typing at least 30 WPM.
• Strong organizational skills and comfort with paperwork.

Preferred Qualifications

• 2+ years of retail sales, banking, or leisure travel agency experience in a goal-oriented environment.
• Passion for travel beyond a hobby.

Benefits

• Extensive training through The Auto Club University.
• Regular recognition programs (trips, cash, prizes).
• Company-sponsored IATAN cards (exclusive travel consultant discounts).
• Discounted personal travel opportunities.
• Paid educational study trips for career development.
• Quarterly incentives/bonuses for production tiers.
• Health coverage (medical, dental, vision).
• 401(K) savings plan with company match.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services).