Travel Agent - Morrow, GA

Sales Growth & Business Development

• Generate new sales, retain existing members and grow ACG’s overall book of business through multiple product offerings.
• Drive new business with competitive products and help retain The Auto Club Group’s 13+ million members.

Member Relationship Management

• Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat travel bookings.
• Receive and champion customer concerns through to resolution.

Sales Goals & Product Expertise

• Achieve assigned travel, membership, and credit card sales goals.
• Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services.

Travel Planning & Booking

• Prepare complex and/or large-scale domestic and international travel packages.
• Complete reservations and advise clients regarding documentation requirements.
• Make necessary travel arrangements, including reservations, payment collection, and document processing.

Lead Generation & Technology Adoption

• Ask for referrals and build and grow a book of client business by utilizing the AAA ACG lead system.
• Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives.

Required Qualifications

• High school diploma or equivalent.
• 1-year business to consumer sales experience.

Career Growth

• Build a rewarding sales career with the stability of base pay, performance-based earning potential, and support to grow, with additional career path.
• Uncapped earning potential: Earn unlimited commissions on travel sales, with additional commission opportunities for membership and credit card sales.
• Guaranteed commission payouts: We invest in your success as you build your travel sales career.
• Extra incentives: You may be eligible for special performance incentives from ACG and our travel partners, plus a quarterly new hire on-pace bonus.

Compensation & Benefits Overview

• Total: $31,200 base pay plus up to $10,400 in supplemental pay or commissions, whichever is greater.
• Uncapped earning potential: Earn unlimited commissions on travel sales, with additional commission opportunities for membership and credit card sales.
• Guaranteed commission payouts: We invest in your success as you build your travel sales career.
• Extra incentives: You may be eligible for special performance incentives from ACG and our travel partners, plus a quarterly new hire on-pace bonus.
• Overtime eligibility: This is a non-exempt role, which means you are eligible for overtime.
• Career growth: Build your future through a structured career path paired with an uncapped commission model where growth and earnings are performance driven.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals.
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Accrued paid time off (PTO) based on tenure.
• Full-time new employees receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
• Part-time employees accrue at a minimum of 3 hours per month.
• Eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day.
• Holidays vary by business unit schedules.
• Eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays.
• Eligible for paid leave programs, including parental, bereavement, jury duty, and military leave.

Tuition Assistance

• Up to $5,250 annually; 80% covered by ACG.

Professional Certification Support

• 100% reimbursement for eligible programs.

Opportunities for Career Development & Advancement

• Opportunities for career development and advancement.

Exclusive Travel Perks

• Free leads, with priority placed on prospects who are most likely to travel.
• In-office travel events and walk-in traffic help drive daily sales opportunities.
• Direct-to-consumer marketing supports Travel Agents and helps generate interest.
• Exclusive Preferred Partner discounted rates and member benefits help you close the sale.
• AAA Members travel more than average consumers, giving you access to an engaged travel audience.

Tools & Team Support to Reduce Administrative Work

• Inside support structure designed to reduce administrative work.
• Support from Air Desk and Inside Sales Agents.
• Interactive group system that provides a seamless booking process.

Training, Certifications & Development

• Free Travel Partner training certifications provided.
• Travel benefits for completing online training programs, which may result in free or reduced travel.
• Familiarization tours and cruises offered through developmental programs at no cost.

Exclusive Travel Agent Benefits

• International Airlines Travel Agent Network Card (IATAN), with benefits that may include hotel and car rental discounts and deeply discounted rates from cruise and tour partners.
• Complimentary membership with the American Society of Travel Advisors (ASTA).

Important Note

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.