TRANSPORTATION - Substitute Transit Route Coordinator

About the role

Under the direction of the Assistant Director of Transportation Programs and in line with Tri-Valley’s philosophy, mission, and goals, the Transit Route Scheduler’s primary responsibilities include daily scheduling and dispatching of the Heartland Express Transportation services as well as related word processing, and general program support duties. Route scheduling responsibilities include, but are not limited to coordinating rides, scheduling special trips, ticket management and sales, monthly reports, and public relations. Consistently displays a positive, respectful demeanor toward callers, clients, vendors and drivers.

Responsibilities

• Answers incoming calls; assists or transfers to others as appropriate.
• Operates a variety of communication equipment including two-way radio, telephone, computer and scheduling system.
• Schedules daily calls and reservations in Marshal, Kittson, Pennington, Polk, Red Lake, Clearwater, Norman and Mahnomen Counties; including the in-town commuters, rural and inner-city buses using a dispatch software program.
• Monitors two-way radio, mobile phones and vehicle location via dispatching software for information regarding scheduling, issues and field situations; notifies supervisor of situations requiring attention.
• Provide a variety of public transportation information to passengers, the general public and other public agencies; provide quality customer service and respond to public inquiries and requests for service in a courteous manner.
• Respond to emergency situations as requested including hazardous and severe weather conditions.
• Coordinate with supervisors, police and other dispatchers as required.
• Communicate with passengers as needed.