Transportation QA Coordinator

Responsibilities

• Determine value of over, short, or damaged product identified at receipt, and collaborate with Transportation Team to determine at-fault party for damage claims, as needed.
• Identify warehouse receipt discrepancy instances, determine resolution path, and execute actions to resolve issues and prevent loss of compensation for damaged or short product.
• Research and respond to inquiries from accounting and corporate claims departments regarding receiving and/or claims discrepancies.
• Maintain accurate and up-to-date records of all overages, shortages, and damages (OSDs) notated at receipt; provide OSD reporting as needed.
• Schedule pickup appointments with carriers and provide required documentation to all parties.
• Create and waive shipments to maintain tracking of returns.
• Identify incomplete or incorrect OSDs, assemble backup documents, and forward to the operations department for follow-up.
• Provide assistance to other departments to improve processes and/or resolve issues related to crossdocking, supplier claims, and other areas as needed or requested.
• Research and approve or deny DC-related detention requests.
• Provide backup for processing unbilled (add-on) requests.
• Research DC or carrier issues and prepare reports for communication to the DC, carrier, management, or other departments as needed.
• Generate and distribute both scheduled and ad-hoc reports as required.
• Serve as backup for the Transportation Router as needed or requested.

Requirements

• High School Diploma or GED (Required).
• 1 to 2+ years of warehouse/distribution center or transportation/logistics-related experience.
• Strong attention to detail and accuracy.
• Intermediate knowledge of and experience with Microsoft 365 (Excel, Outlook, Teams, Word).
• Ability to work independently with minimal supervision, self-motivated, and capable of prioritizing work tasks in a fast-paced environment.
• Strong math and problem-solving skills (Required).
• Greater than 3 years of experience in a warehouse/distribution center or logistics/supply chain environment (Preferred).
• Previous experience using SAP or fleet routing software (Preferred).