Transportation Assistant

About the role

The Transportation Assistant acts as the primary contact for Veterans regarding transportation needs with the Veteran Transportation Service (VTS) Supervisory Mobility Manager. Key responsibilities include workload forecasting, scheduling design, procedure development, quality improvement implementation, modification of processes, evaluation, and ongoing operational flow of the VTS program.

Responsibilities

• Performs work involving consult management, appointment scheduling, and admissions scheduling.
• Daily responsibilities include collecting, compiling, and tracking data and statistical information in support of the VTS.
• Performs a basic analysis of the data and generates a variety of reports.
• Reviews documents, reports, and applications for omissions and inconsistencies and ensures data entry is complete and accurate.
• Enters pertinent information into an automated tracking system.
• Captures service practices that decrease waits and delays for patients in all specialty areas.
• Utilizes Veterans Health Information System & Technological Architecture (VISTA), Computerized Patient Record Systems (CPRS), or SharePoint Consult/Request Tracking System in processing internal consultations.
• Plans for, organizes, administers, and directs how the work will be accomplished for the VTS program.
• Planners consider support services such as systems management, operations, workload forecasting, review, and reporting of data/statistical results of program/project studies, vehicle maintenance and repair, etc.
• Coordinates the day-to-day operation of the VTS program flow, processes, and functions.
• Supports program areas including electronic records management, driver scheduling setup & management, space utilization services.
• Provides advice to operating managers and supervisors on how provided services assist in accomplishing their missions and programs.
• Performs other related duties as assigned.

Requirements

Must be willing to relocate to the VA Northeast Ohio Healthcare System in Cleveland, OH.

Qualifications

• Specialized experience: At least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties as a Transportation Assistant for the GS-6 level. Qualifying specialized experience includes performing transportation support duties such as coordinating connections/scheduling, documenting travel information; collecting, compiling, and tracking data on a daily basis; performing a basic analysis of data and generating a variety of reports; entering data into automated tracking databases; and planning and directing a program that provides support services.