Transportation Assistant

Summary

Performs work involving consult management, appointment scheduling and admissions scheduling. Collects, compiles and tracks data and statistical information in support of Veteran Transportation Service (VTS). Analyzes data and generates a variety of reports. Ensures data entry is complete and accurate. Enters pertinent information into an automated tracking system. Coordinates service practices that decrease waits and delays for patients in all specialty areas. Utilizes the Federal Electronic Health Record (fEHR) or SharePoint Consult/Request Tracking System in processing internal consultations. Plans for, organizes, administers and directs how the work will be accomplished for the VTS program. Plans and provides support services in the following types of program areas; electronic records management; drive scheduling setup and management; space utilization services. Provides advice to operating managers and supervisors on how provided services assist in accomplishing their missions and program. Performs all other duties as assigned.

Major Duties

Performs work involving consult management, appointment scheduling and admissions scheduling. Daily responsibilities include collecting, compiling and tracking data and statistical information in support of Veteran Transportation Service (VTS). Performs a basic analysis of the data and generate a variety of reports. Reviews documents, reports and/or applications of omissions and inconsistencies and ensures data entry is complete and accurate. Enters pertinent information into an automated tracking system. Coordinates service practices that decrease waits and delays for patients in all specialty areas. Utilizes the Federal Electronic Health Record (fEHR) or SharePoint Consult/Request Tracking System in processing internal consultations. Plans for, organizes, administers and directs how the work will be accomplished for the VTS program. Responsibilities of planning requires consideration of support services e.g., systems management, operations, workload forecasting, review and reporting of data/statistical results of program/project studies, vehicle maintenance and repair, etc. Coordinates the day-to-day operation of VTS program flow, processes and functions. Plans and provides support services in the following types of program areas; electronic records management; drive scheduling setup and management; space utilization services. Provides advice to operating managers and supervisors on how provided services assist in accomplishing their missions and program. Performs all other duties as assigned.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/16/2026. One year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Transportation Assistant - applying transportation regulations and practices to perform a wide variety of administrative support; coordinating travel arrangements; maintaining records, utilizing databases, reconciling records and generating reports; investigating/resolving issues and taking corrective actions; and communicating effectively with a wide variety of individuals.

Physical Requirements

Incumbent will be exposed to stressful working situations that require a professional attitude and collective reasoning. The incumbent is subject to a high volume of work, the need for accuracy, frequency of interruptions and ever changing demands due to program changes.