Transportation Assistant

About the role

This position, located at the Ernest Childers VA Outpatient Clinic, Tulsa, OK, serves as a Transportation Assistant and is responsible for the overall planning, coordination, implementation, management and evaluation of clinical applications of patient transportation with particular emphasis on improving care and safety of Veterans.

Major duties

• Communicates and interacts with patients and their family members in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and geriatric patient
• Prepares data processing report for daily batch review
• Transfers Beneficiary Travel voucher daily batch to Fiscal Office
• Processes receipts and withdraws for Patient Funds in Veterans Personal Finance System
• Evaluates all aspects of fraud research and prevention in accordance with VA policy
• Corrects discrepancies between Veterans Personal Finance System and Financial Management System balances
• Reviews eligibility of each Veteran before scheduling Special Mode Transportation, including review of CPRS Bene-Travel consults
• Compiles and submits daily clerk report summarizing all vouchers processed, phone calls, and customer service interactions
• Attends to all details of voucher processing to prevent the processing of fraudulent claims