Transportation and Parking Administrator

About The Department

The University of Chicago campus is part of Chicago’s Hyde Park neighborhood, which contains a significant amount of off-campus housing for undergraduate and graduate students. More than a third of the University’s staff resides in areas surrounding the campus, and more than 50% of the University’s faculty live in the Hyde Park area. The Department of Safety and Security includes the University of Chicago Police Department (UCPD), Emergency Management, Transportation and Parking Services, Campus Safety Division, and Environmental Health and Safety. The Department aims to provide strong parking, safety, and transportation services to members of the University community.

About the role

The Transportation and Parking Administrator leads the activities and day-to-day functions of the Transportation and Parking Office. Works directly with Transportation and Parking Services Managers to ensure the goals and objectives specified for transit and parking operations are accomplished in accordance with established priorities, safety objectives, time limitations, funding limitations, and other specifications. This position has responsibility for running reports via the parking database, maintaining parking lot inventory counts, and cash-handling operations. Works collaboratively with transportation management to ensure passenger counts are collected, analyzed, and accurately reported at appropriate intervals. Occasionally inspects daytime and evening shuttles to assess external and internal conditions and to perform quality assurance checks. Monitors Transloc real-time shuttle display to ensure routes are running on time and there are no discrepancies. Ensures queries through bus@uchicago.edu, charter service requests, and Lyft Ride Smart requests are monitored and responded to promptly.

Responsibilities

• Works with T2's Flex database and Amano McGann software program to develop customer queries, allocate permits for online sales, and coordinate logistics for e-business transactions.
• Oversees bank deposits and ensures correct reporting of credits and debits.
• Ensures access and revenue control equipment is functioning properly and maintained in good, working order by working with the Parking Manager and Parking Monitors.
• Ensures all pay-in-lane, LPR, and pay-on-foot equipment is maintained in good working order and adheres to a preventative maintenance schedule.
• Works with industry-specific vendors to order parts as needed or to restore equipment to working order when there is a malfunction.
• Supports transportation management with the coordination and management of the University's comprehensive transit programs, which includes high-volume transactions for campus daytime and evening shuttles, campus charters, Lyft program, and CTA.
• Provides day-to-day support of customer complaints, in-person and by phone, and promptly responds to email inquiries through the parking and bus email inboxes and Wufoo request forms for service, charters, citations, permit requests or cancellations, and main quadrangle access.
• Addresses operational issues and adherence by transit providers to posted schedules.
• Responsible for project tracking and management.
• Leads the coordination of transportation and parking for events on campus, such as Convocation and Court Theater productions.
• Assists with Orientation Week preparations and represents Transportation and Parking Services at various information fairs, as needed.
• Manages special projects or functions related to Transportation and Parking Services.
• Coordinates all TDM programs, which currently include the occasional parking program, carpool program, car-share program, ridership data analysis, and dial-a-ride/injured student shuttle service coordination.
• Assists with event parking operations and coordination, maintains schedule and reservations for the community room in Campus South Mixed-Use facility.
• Coordinates the University's transit programs, provides day-to-day assistance with addressing customer complaints, attends to operational issues, and ensures transit providers adhere to posted schedules.
• Assists supervisors to plan and organize the parking and transportation logistics for events which occur on campus.
• Acts as an informal resource to those with less experience.
• Performs other related work as needed.

Requirements

• Minimum requirements include vocational training, apprenticeships, or the equivalent experience in a related field (not typically required to have a four-year degree).
• Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Qualifications

• Bachelor's degree (preferred).
• Parking and transportation operations, TDM coordination, customer service, and administrative experience.
• Three years of cash handling management.
• Three years of customer service experience.
• Progressively responsible administrative and customer service experience.
• Familiarity with T2's Flex database and Amano McGann software or similar program.
• Familiarity with parking and transit operation, police department, or administrative function.
• Excellent computer skills, including knowledge of MS Office.

Skills

• Maintain strict confidentiality of sensitive information.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Work on multiple projects simultaneously, set priorities, and meet short deadlines.
• Manage sensitive issues with tact and diplomacy.
• Attention to detail.
• Communicate in writing and orally.
• Develop and manage interpersonal relationships.
• Exercise absolute discretion regarding confidential matters.
• Follow written and/or verbal instructions.
• Handle sensitive matters with tact and discretion.
• Handle stressful situations.
• Learn and develop skills.
• Perform multiple tasks simultaneously.
• Prioritize work and meet deadlines.
• Ability to read.
• Work effectively and collegially with little supervision or as a member of a team.
• Work independently.
• Work with frequent interruptions.
• Work with people from diverse cultures and backgrounds.
• Editing and proofreading skills.
• Interpersonal skills.
• Math skills.
• Organizational skills.
• Quantitative and analytical skills.
• Time management skills.

Working Conditions

• Office environment.
• Sit for 4 hours or more.
• Use computers extensively for 4 hours or more.
• Use standard office equipment.

Pay

Pay range: $18.00 - $22.00 per hour.

Benefits

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.