Transport Dispatcher

Great careers start with great training. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our team members.

About the role

As a Patient Transport Dispatcher, you will direct (and at times assist) the transport team in navigating patients, equipment, and lab specimens throughout the hospital. This is a part-time position (2 days / 12-hour shifts per week) on the night shift: Wednesday and Thursday, 6pm-6:30am. Enjoy a flat rate $1/hour weekend shift differential and an 18% night shift differential when applicable.

Banner Del E. Webb Medical Center excels in providing extraordinary healthcare to residents of the northwest Valley of metro Phoenix and is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. With 391 licensed beds, the hospital provides a wide range of services, including acute medical and surgical services, intensive care, emergency and urgent care, inpatient/outpatient surgery, cardiac catheterization, neurology, orthopedics, oncology, urology, pulmonary, obstetrics and gynecology, outpatient diagnostic services, and adult behavioral services.

Responsibilities

• Receives and prioritizes a high volume of requests, dispatches staff in an efficient and timely manner based on departmental guidelines and procedures.
• Utilizes problem-solving skills and shows initiative to ensure service goals are met.
• Provides general direction to the department staff and assists in the orientation and training of new staff.
• May assist with the workflow of the department and ensures adequate staffing levels are available.
• Acts as the “Command Center” for facility-wide support service dispatching.
• Utilizes information received from healthcare staff and other departments to balance needs with available resources.
• Logs and tracks requests in software systems to assure they are assigned and covered.
• May perform quality assurance inspections for review and assists with the correction of deficiencies.
• Evaluates quality and timeliness of work performed by staff.
• May coordinate the maintenance of wireless communication devices, such as pagers and two-way radios.
• Responsible for providing efficient and accurate dispatch services to all levels of staff, physicians, patients, family members, visitors, vendors, and regulatory agencies.
• May occasionally assist with transporting patients as needed, utilizing appropriate transfer techniques and safety procedures.

Requirements

• High school diploma/GED or equivalent working knowledge.
• BLS certification required.
• Requires interpersonal skills to operate in a direct patient contact environment, typically obtained by 12+ months of previous experience in a related healthcare setting.
• Proficiency with medical terminology and knowledge of patient transport services.
• Ability to interpret verbal and written information/instructions and effectively communicate and provide direction to others.
• Must demonstrate comprehensive knowledge of computer skills, organizational skills, problem-solving skills, and the ability to reassess tasks in a fast-paced environment.

Preferred Qualifications

• Prior dispatch, patient transport, or material management experience.
• Additional related education and/or experience.

Pay

Enjoy a flat rate $1/hour weekend shift differential and an 18% night shift differential when applicable.

Schedule

Part-time (2 days / 12-hour shifts per week), night shift: Wednesday and Thursday, 6pm-6:30am.