Transport Dispatcher

Core Functions

• Receives and prioritizes a high volume of requests, dispatches staff in an efficient and timely manner as needed based on departmental guidelines and procedures.
• Utilizes problem solving skills and shows initiative to ensure that service goals are met.
• Provides general direction to the department staff.
• Affords assistance in the orientation and training of new staff.
• May assist with the work flow of the department and ensures adequate staffing levels are available.
• Acts as the “Command Center” for facility-wide support service dispatching.
• Utilizes information received from healthcare staff and other departments to balance needs with available resources.
• Logs and tracks requests in software systems to assure they are assigned and covered.
• May perform quality assurance inspections for review and assists with the correction of deficiencies.
• Evaluates quality and timeliness of work performed by staff.
• May coordinate the maintenance of wireless communication devices, which may include, but is not limited to, pagers and two-way radios.

Minimum Qualifications

• High school diploma/GED or equivalent working knowledge.
• BLS certification required.
• Requires interpersonal skills to operate in a direct patient contact environment, as typically obtained by 12+ months of previous experience in a related healthcare setting.
• Proficiency with medical terminology and knowledge of patient transport services.
• Ability to interpret verbal and written information/instructions and effectively communicate and provide direction to others.
• Demonstrates comprehensive knowledge of computer skills, organizational skills, problem solving skills, and ability to reassess tasks in a fast paced environment.

Preferred Qualifications

• Prior dispatch, patient transport or material management experience.