Transport Dispatcher

About the role

This is a full-time, Monday–Friday position, 100% on-site in Exeter, NH, with weekend and on-call availability. If you're the kind of person who likes owning the board and being the one everyone counts on, this is your seat.

Responsibilities

• Answer incoming calls and route them to the right place
• Dispatch multiple drivers and trucks in real time, juggling location, timing, equipment, and a dozen moving variables at once
• Gather the right information fast and relay it clearly to drivers and supervisors
• Document call and billing details accurately in Towbook
• Back up the Transportation Supervisors on driver scheduling
• Deliver high-level customer service — and handle issues swiftly, calmly, and professionally when they come up
• Maintain accurate and timely driver paperwork
• Troubleshoot logistical problems before they become delays
• Apply working knowledge of FMCSA weight, height, and length rules; assist with oversized/overweight permitting as needed
• A high sense of urgency and the ability to pivot the instant customer needs change
• Strong problem-solving and a cool head under pressure
• Comfort living in computers, dispatch software, and office tools — Towbook, Samsara, GPS, and Microsoft Office
• Solid keyboard skills and the stamina to run the phones for long stretches

Requirements

• A high school diploma or equivalent
• Equipment and construction knowledge is a plus

Qualifications

• Prior logistics or dispatch experience preferred

Skills

• Working knowledge of FMCSA weight, height, and length rules
• Ability to live in computers, dispatch software, and office tools
• Solid keyboard skills

Benefits

• Medical, dental, and vision plans
• Life and disability coverage
• AFLAC plans
• 401(k) with company match
• Paid vacation and holidays

Pay

$65,000 – $75,000/year based on experience

Schedule

Monday–Friday, 100% on-site in Exeter, NH, with weekend and on-call availability