Transit Security Officer In Training

About the role

Multiple roles available as a Transit Security Officer in Training (TSO-T) to provide security services for employees, contractors, customers, and visitors.

Responsibilities

• Patrol and inspect Community Transit property, vehicles, and service areas to prevent and discover rule of conduct and policy violations, identify and address other suspicious activity, assist customers, and assist employees as needed.
• Inspect property, provide event security, crowd control, checkpoint control, and vehicle flagging as requested.
• Respond to all types of incidents and emergencies, both in-progress and not in-progress, taking appropriate action, possibly in a lead role.
• Liaison with responding law enforcement, first responders, and other Community Transit staff.
• Enforce Rules of Conduct and other Community Transit policies, issue warnings, re-seat requests, temporary denials of service, exclusions, parking warnings or impounds, and conduct fare enforcement activities.
• Ensure compliance with federal, state, and local security policies, laws, and regulations.
• Manage CCTV, access control, alarm monitoring, and security communication systems, monitor and assess activity, deploy resources, and coordinate cross-departmental activity.
• Write, review, and approve incident reports, assist with training other TSOs, employees, and contractors, and assist with developing standard operating procedures.
• Participate in Emergency Management training and serve as an emergency responder during disasters or emergencies.

Requirements

• Minimum Qualifications: High school diploma, GED, or equivalent credential; 2 years of experience in security or law enforcement related work; First Aid/CPR/AED certification or the ability to obtain certification within 30 days of hire; Valid Washington State Drivers License or the ability to obtain one within 30 days of hire; Ability to successfully pass comprehensive background investigation, including obtaining and maintaining clearance for access to the Homeland Security Information Network (HSIN) and Washington State Fusion Center (WSFC).
• Knowledge Requirements: Best practices for providing excellent customer service; Security activities and procedures; Conducting investigations, writing reports, and maintaining investigative files.
• Skill Requirements: Fostering an inclusive workplace; Inspiring team commitment, pride, and trust; Demonstrating courtesy, sensitivity, and respect in all interactions; Making sound judgments and decisions in stressful or emergency situations; Managing stressful situations with patience, empathy, diplomacy, and sensitivity; Calmly communicating with agitated individuals to understand and address their concerns; Attention to detail; Excellent interpersonal, verbal, and written communication skills; Working effectively both independently and as part of a team; Working cross-functionally with law enforcement, first responders, and other transit agency staff; Accurate data entry; Managing multiple tasks simultaneously and effectively and adjusting to changing priorities; Accepting and applying feedback for continuous improvement; Experience with PC-based software such as MS Office, email, and scheduling applications.

Benefits

TSO-Ts Benefits: Medical (CT & Employee Contributed), Dental (CT Paid), Vision (CT Paid), Standard $12,000 Basic Life Insurance (CT Paid), Felonious Assault Insurance (CT Paid).

Once you successfully complete your training period, you will receive the company-paid benefits package as outlined in the bargaining agreement between Community Transit and the ATU, Local 1576, to include:

• Ten company paid holidays.
• Accrue Paid Time Off (PTO) and Washington Paid Sick Leave (WPSL) based upon your full-time hire date with the company.
• Full list of all benefits and details can be found here.

Once you successfully complete your training, you may be eligible for an Advanced Qualified Candidate Hiring Bonus for up to two (2) years.