Transit Security Officer In Training

About the role

Multiple Roles Available As a Transit Security Officer in Training (TSO-T), you will provide security services for employees, contractors, customers, and visitors. With the support of the Transit Police Unit (TPU), the Social Worker Program, and customer service positions across the agency, you will help provide a safe and secure environment.

Responsibilities

• Patrol and inspect Community Transit property, vehicles, and service areas to: Prevent and discover rule of conduct and policy violationsIdentify and address other suspicious activityAssist customers in successfully using our servicesAssist employees as neededInspect propertyProvide event security, crowd control, checkpoint control, and vehicle flagging as requested.
• Respond to all types of incidents and emergencies, both in-progress and not in-progress. Take appropriate action, possibly in a lead role.
• Liaison with responding law enforcement, first responders, and other Community Transit staff.
• Enforce Rules of Conduct and other Community Transit policies. Issue warnings, re-seat requests, temporary denials of service, exclusions, parking warnings or impounds, and conduct fare enforcement activities.
• Ensure compliance with federal, state, and local security policies, laws, and regulations.
• Manage CCTV, access control, alarm monitoring, and security communication systems. Monitor and assess activity, deploy resources, and coordinate cross-departmental activity.
• Write, review, and approve incident reports.
• Perform other duties of a similar nature or level, as assigned.

Requirements

• Minimum Qualifications: High school diploma, GED, or equivalent credential. 2 years of experience in security or law enforcement related work, including military experience. Valid Washington State Drivers License or the ability to obtain one within 30 days of hire.
• Knowledge Requirements: Best practices for providing excellent customer service. Security activities and procedures. Conducting investigations, writing reports, and maintaining investigative files.
• Skills: Fostering an inclusive workplace by upholding Community Transit’s core values in support of the organization’s vision and mission. Inspiring team commitment, pride, and trust while promoting cooperation and motivating members to achieve shared goals. Demonstrating courtesy, sensitivity, and respect in all interactions. Ability to make sound judgments and decisions in stressful or emergency situations. Managing stressful situations with patience, empathy, diplomacy, and sensitivity. Ability to calmly communicate with agitated individuals to understand and address their concerns. Attention to detail. Excellent interpersonal, verbal, and written communication skills. Working effectively both independently and as part of a team. Working cross-functionally with law enforcement, first responders, and other transit agency staff. Accurate data entry. Managing multiple tasks simultaneously and effectively and adjusting to changing priorities. Accepting and applying feedback for continuous improvement. Experience with PC-based software such as MS Office, email, and scheduling applications.

Benefits

• Medical (CT & Employee Contributed) Dental (CT Paid) Vision (CT Paid)
• Standard $12,000 Basic Life Insurance (CT Paid) Felonious Assault Insurance (CT Paid)
• Ten company paid holidays. You will accrue Paid Time Off (PTO) and Washington Paid Sick Leave (WPSL) based upon your full-time hire date with the company.
• Once you successfully complete your training, you may be eligible for an Advanced Qualified Candidate Hiring Bonus for up to two (2) years.