Security Officer

Initial Placement & Total Rewards

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.

Paid Time Off

Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
• Assist sick or injured patrons and employees.
• Assist Games and Slots department in removing drop boxes.
• Report unsafe or hazardous conditions.
• Assist patrons and employees on directions and proper procedures.
• Check identification to ensure guests are over the age of 21.
• Perform fills, credits, exchanges and marker transfers procedures for departments as needed.
• Drive company vehicles to transport individuals to specified locations or to patrol company property.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Write accident/incident reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Obtain witness statements when necessary.
• Answer alarms and investigate disturbances.
• Circulate among visitors, patrons, or employees to preserve order and protect property.
• Monitor surveillance equipment and alarms.
• Respond to and handle all occupational injury reports and all incident reports report including vehicle incident reports on property assuring that L’Auberge Casino and Hotel maintains its procedures and liability issues.
• Respond to and handle all emergencies on property.
• Participate in drills consisting of all emergencies each quarter.
• Resolve guest complaints and ensures that all areas of guest service are adhered to.
• Be able to physically stand for an 8 hour shift.

Qualifications

• Must be at least 21 years of age.
• Must be able to obtain and maintain an active Louisiana gaming license.
• Must obtain and maintain a current State Responsible Vendor Permit.
• Ability to work under pressure by maintaining composure when exposed to stress.
• Excellent writing skills.
• Knowledgeable in Microsoft Word.

These skills are typically acquired through a high school education or equivalent and two years customer service experience or through closely related experience, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.