Transit Enforcement Officer

About the role

Under general supervision of a Sergeant, enforces city ordinances and state laws related to parking regulations and public transportation; directs vehicle and pedestrian traffic; engages with the public to address enforcement concerns and provide general information; services and maintains parking enforcement equipment, including meters, parking machines and signage; and performs other related duties as assigned.

Responsibilities

• Enforce parking and public transportation laws and regulations by patrolling assigned areas on foot, bicycle, or in a vehicle; identifies violations and issues citations or warnings in accordance with city or state laws, regulations, ordinances and procedures.
• Respond to reports of illegal activity, traffic congestion, or other related concerns, collaborate with police, fire, or other public safety agencies when appropriate and within the scope of responsibility.
• Engage with the public regularly to address questions, concerns, and complaints regarding parking and public transportation enforcement.
• Educate the public on parking regulations and citation procedures.
• Provide general information to the public, including directions and details about city geography.
• Inspect public transportation vehicles and drivers to ensure compliance with city ordinances and state laws.
• Maintain and service parking enforcement equipment and vehicles.
• Monitor the condition and functionality of parking meters and machines; perform minor maintenance and report more complex issues to a supervisor.
• Collect funds from parking meters and deliver them to the City Hall Utilities Department.
• Identify the need for curb repainting or updated signage and reports recommendations to a supervisor.
• Direct traffic at intersections or other locations as needed or requested by law enforcement personnel.
• Perform other related duties as assigned.

Requirements

• Knowledge of: State laws and municipal ordinances governing parking regulation; Procedures, terminology and proper use of two-way radios and handheld electronic ticketing devices; City operations, organizational structure, policies and procedures.
• Ability to: Interpret, apply, and enforce parking laws, codes and ordinances clearly and consistently; Use sound judgment and make decisions within established policies and supervisory guidance; Assess situations quickly and determine appropriate responses; Prepare clear, concise, and accurate reports and documentation; Build and maintain effective working relationships with colleagues, the public, and other departments; Communicate effectively, both verbally and in writing, in one-on-one and group settings, in person or by phone; Uphold high standards of integrity and professionalism; Understand and follow written and verbal instructions in English.

Education, Training And Experience

• A High School Diploma or GED.
• All required Licenses and Certifications must be maintained throughout employment. A valid Arizona Driver’s License at the time of appointment.
• Desired/Preferred: San Luis Residency; Fluency in both Spanish and English; Patrol and code enforcement experience.

Physical and Mental Demands

• While performing the duties of this job, the employee is frequently required to sit and stand; walk or ride a bicycle long distances; drive a vehicle; talk and hear, both in person and by radio; use hands to finger, handle, feel or operate equipment; engage in repetitive movements of hands and wrists; reach with hands and arms; stoop, bend, kneel and crouch and occasionally lift or move up to twenty-five pounds.
• Employees must be physically capable of operating City vehicles, for job-related purposes, safely.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, peripheral vision and the ability to adjust focus.
• Mental demands include: Analyze and solve problems; use math; observe people and situations; read and interpret data, information, and instruments; learn and apply new skills; work with constant interruptions; and interact with the public, some of whom may be dissatisfied, quarrel-some and/or abusive.